THE HORSE & STABLES • London • Lambeth North Information for Hostellers | Page 4

FREQUENTLY ASKED FREQUENTLY ASKED > General Info > General Info > FAQ > T&C > FAQ > T&C If you cannot find the answer you are looking for, please e-mail us on [email protected] or call us on [phone] We will be happy to help! :) Q - What is included in the price of my stay? Free breakfast, free bed linen, free towels, free Wi-Fi internet access, free printing (only booking and tickets), free luggage storage, use of lockers inside of rooms, earplugs, maps, and tourist information. Q - I haven’t made a reservation in advance, do you accept walk-ins? Yes, we take walk-in guests (subject to availability) however you must be able to present a valid photo I.D. Please note, only passport or driver license will be accepted. We will NOT accept student cards. Q - Do you accept group bookings? Yes, for any questions regarding group bookings, please email us at [email protected], or see our contact page. Q - What methods of payment do you accept? We accept cash in (in GBP only) as well as credit, and debit card as payment. We don’t accept AMEX, but all other major card providers are fine. Payments must be made in full upon arrival. If you need to exchange your money into GPB there is a currency exchange service walking distance from the hostel. Please read our Refund Policy. Q - Do you accept long term guests? Guests can stay at the Horse for a maximum of 28 days. Q - What is your cancellation policy? Amendments or cancellations must be made 48 hours prior to your arrival date. In order to make a cancellation, please email us at [email protected]. Q - Why do you need to see your valid I.D upon arrival? We check all guests I.D. upon arrival for security reasons, and to ensure that bookings are accurate, and that our guests are over the age of 18. Q - Do I need to pay a deposit? Bookings made by e-mail or phone call are subject to a 10% deposit to be made by credit or debit card via telephone, email or via bank transfer. Bookings made via our website or any other booking engine (i.e hostelbookers, hostelworld) will pay a 10% to that site. Please note that deposits paid to us are non-refundable. Please read our Refund Policy. Q - Can guests under the age of 18 yea