Frequently Asked Questions
How do you handle items that are damaged or broken?
All of our reservations require a nonrefundable damage waiver fee, which covers accidental damage up to a certain amount. Any damage charges above that amount( or anything failed to be reported by the guest prior to checkout) becomes the guest’ s liability to pay.
What makes 360 Blue’ s Complete Clean Linen Program unique?
With so many different types of bedding in the homes we manage, we quickly realized we could not launder and press every individual linen to our high standards. So we developed the Complete Clean Linen Program. With this program we furnish every bed with the most luxurious linens. With consistent fabrics and linen types, we are able to efficiently and effectively clean and press every linen on every bed at each guest turn. Perhaps most importantly, they are cleaned to hospital standards.
Do homeowners have a main point of contact?
Yes! We assign every homeowner a dedicated Property Manager, available to you as needed.
THE HOMEOWNER EXPERIENCE | 360 BLUE 23