Frequently Asked Questions
How do you handle items that are damaged or broken ?
All of our reservations require a nonrefundable damage waiver fee , which covers accidental damage up to a certain amount . Any damage charges above that amount ( or anything failed to be reported by the guest prior to checkout ) becomes the guest ’ s liability to pay .
What makes 360 Blue ’ s Complete Clean Linen Program unique ?
With so many different types of bedding in the homes we manage , we quickly realized we could not launder and press every individual linen to our high standards . So we developed the Complete Clean Linen Program . With this program we furnish every bed with the most luxurious linens . With consistent fabrics and linen types , we are able to efficiently and effectively clean and press every linen on every bed at each guest turn . Perhaps most importantly , they are cleaned to hospital standards .
Do homeowners have a main point of contact ?
Yes ! We assign every homeowner a dedicated property manager , available to you as needed .
THE HOMEOWNER EXPERIENCE | 360 BLUE 23