62 LLOYD LTD OCT / NOV 2020 • farmers-mart . co . uk
them working is vital for their own productivity and profitability , and that is something we all appreciate across the business . We always do whatever we can to keep machines working , but we are fortunate that , as a group of this size , if more extensive work is needed we have access to back-up machines so customers are never left without what they need .”
‘ striving to become true
“ leaders in our field ” as our strapline says ’
Alistair added : “ Keeping our customers happy is at the heart of everything we do . The important thing is for the business not to stand still and assume we are doing everything right , but constantly to look at how we can improve . One example of that is our investment in Customer Service training for everyone – and I mean everyone – in the company in 2018 . Barry could see that this was a real opportunity for all staff to understand how important their role in supporting our customers is , whether you are a sales person , a lorry driver , an engineer or Barry himself . It was really eye-opening for everyone to see how their actions affect others throughout the business and ultimately
the customer , so we ’ ve really focused on improving our customer service , striving to become true “ leaders in our field ” as our strapline says .” In talking to Alistair , he was very keen to point out that although they have the new premises , as large and impressive as they are , the
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