62 MACHINERY FEB / MAR 2021 • farmers-mart . co . uk
MYKUHN PROVES POPULAR
AMONG MACHINERY OWNERS
Now into a third year of availability in the UK , KUHN Farm Machinery ’ s MyKUHN online
‘ Click and collect ’ service customer portal is proving popular with owners of new and second-hand machines .
PARTS WHEN YOU NEED THEM MOST
KUHN Parts
Easy access via mykuhn . kuhn . com
• Order parts on-line from your KUHN dealer
• Access our interactive parts catalogue
• Check out your operator ’ s manual
THE system provides access to an entire library of machinery specific information , operator manuals , spare parts catalogues and expert advice and information . Free to access via any PC , smartphone or tablet where there is access to the internet , MyKUHN improves KUHN ’ s post-sales customer service experience by offering quick and easy links to resources from three main categories :
24 / 7 Technical Support
MyKUHN enables KUHN customers to register their machines ’ serial numbers to get quick and easy access to specific parts lists and operator manuals . Making these key documents available online removes the need for paper copies , which can often get misplaced or become torn and illegible . Furthermore , users will always have access to the most up-to-date information for any machine .
‘ Free to access via any PC , smartphone or
tablet where there is access to the internet ’
Click and collect KUHN genuine parts
By enabling quick and easy online access to KUHN ’ s entire spare parts catalogue and individual machine schematics , customers are able to identify and order genuine KUHN spares with minimal effort . There is also the possibility for the customers to create a parts wish-list that will be sent direct to their selected KUHN dealership . Once the dealer receives a parts wish-list , they can process them as an order and contact the customer to advise when it will be ready for collection .
Expert advice
Users of KUHN equipment are also able to access an exclusive online channel of technical and agronomic tips , advice and articles to get the best out of their fleet of machines . Registered users also receive advanced notice of special offers , product improvements , hardware and software updates , events and new machine launches .
Once registered to use MyKUHN , customers are able to tailor the type and level of information they receive by customising their own preferences according to their areas of interest . In this way , users will be able to build their own library of content and will only receive information that is of specific relevance to their machinery fleet or applicable to their farming operations .
Used machines up to 20 years old
Any owner or operator of used machines up to 20 years old can obtain essential information for maintenance and repairs , simply by registering a machine ’ s serial number on the site .
MyKUHN is arguably even more valuable to those purchasing a used machine . Having instant access to a user-friendly parts catalogue and up to date operator ’ s manual should give buyers greater confidence and make any ongoing servicing a lot easier and more cost-effective .
KUHN CONNECT
KUHN now offers new digital tools that can also be accessed via the MyKUHN platform , such as KUHN CONNECT . With KUHN CONNECT users can transfer data simply , securely and remotely connecting with a CCI 800 or CCI 1200 control box or another terminal connected to the Agrirouter network . No more USB keys required !
https :// www . kuhn . co . uk