FARM NEWS 5
• APR/MAY 2020
Russell’s Parts & Service – Here to help you
Our parts and service teams are here
to help keep your machines moving.
PLEASE place your parts
orders or arrange service and
repairs by calling your local
depot, you can find all your
essential contacts by visiting
russells.uk.com/contact or call
our head office at Malton 01653
698000.
We are restricting access to
our parts showrooms, offices
and workshops. Please call us
with your parts requirements
and we will prepare your order
for collection.
Let us know when you are on
site by calling the main depot
number and we will bring your
RUSSELL GROUP
order to you or let you know
where the parts can be col-
lected from.
In addition, we can deliver
parts to you, which will help
customers who are unable to
collect from our depots. Parts
can be left in a pre-agreed safe
location.
All our parts and service
colleagues will observe strict
hygiene and social distancing
protocols, please work with us
to keep you and our team safe.
russells.uk.com
Ripon Farm Services pushing for business as usual
RIPON Farm Services are
working hard to maintain as
normal a service as possible.
Branches remain open
providing a safe parts delivery/
collection service. Service
departments again are keeping
a full but safe service and repair
facility for all machinery and
vehicles.
Sales departments are carry-
ing on but following government
guidelines and advice regarding
customer contact.
Parts
• Doors to the
depots will be
locked although
restricted
access contin-
ues to be allowed
• Where possible please
phone ahead – employees
will be available over the
phone for all depots
• A maximum of 2 people will
be allowed entry into the
depot at the same time
• 2-metre social distancing
to be observed at all times
within the depot
• Parts will be arranged to
be left in a ‘safe area’ for
collection
• Parts delivery will only be
made to customers if prior
arrangements have been
made and agreed – social
distancing measures to be
followed eg agreed safe
place to leave the parts
• Parts counter, phones and
card terminals cleaned
regularly
PLEASE PHONE AHEAD BEFORE COMING TO THE DEPOT
Sales
• Sales professionals will be
working from home with
visits to the depot only
when necessary
• Business to operate
remotely via phone, text,
email, social media
• Prior to any farm visit all
customers will be con-
tacted by phone to agree
a safe time and place to
meet
• Appointments, farm and
site visits will be available if
mutually agreed between
the sales team and
customers
• Machine inspections to be
concluded at agreed loca-
tion (no direct contact)
• All demonstrations post-
poned until further notice
Ripon
01765 692255
Brigg
01652 650600
Darrington
01977 795241
Keighley
01535 632661
Leyburn
01969 621369
Louth
01507 617588
Malton
01653 695094
Market Weighton
01430 872421
Service
• On farm and in depot
repairs and breakdowns will
continue to be supported.
• Disposable gloves will
be worn at all times and
points of contact need to
be cleaned pre and post
repair
• All service vehicles will be
issued with cleaning prod-
ucts subject to availability
• Social distancing must be
observed
www.riponfarmservices.com
Ottringham
01964 622351
Retford
01777 704823
Stockton
01740 630254
Tadcaster
01937 835454