the request, it should. If the customer wants to use its
own tools, the MSP should have the resources to
bring those tools into the automation framework, so
they are not being hand-deployed every time they are
used. You do not want unlimited variability, but a
rigid, cookie-cutter approach is never successful.
4. An Enterprise-Class Focus on Bedrock Issues
At the enterprise level, you cannot afford to miss a
beat on compliance and security. Both have to be in a
state where they are being monitored regularly and
efficiently. Problems can crop up quickly in the public
cloud; environments get stood up and killed off all the
time. An MSP cannot just show up and do an audit; it
has to be managing all the time. If security and com-
pliance are not in a good place, you will be flying
blind.
5. Cost Management Expertise in a Hybrid
Environment
Optimizing costs in a single cloud is a straight for-
ward challenge. Doing it in multiple environments is
far more complicated and requires an enter-
prise-grade level of service. Enterprises care about
multiple environments. If each environment is being
managed individually for cost, the results will not be
optimal.
Conclusion
When cloud was bursting on the scene, MSPs quickly
tried to align with users’ needs – providing services
focused on a particular cloud or a particular type of
implementation. That is not enough anymore. Cloud
environments are becoming more complex, and data
centers still play a role. MSPs need to offer the right
mix of services to meet users’ expectations, now and
in the future, in a fully hybrid cloud model.
Earlier this summer, we announced HPE GreenLake
Hybrid Cloud, a comprehensive offering to help sim-
plify our clients’ hybrid cloud environments. This
solution provides leading edge operational and man-
agement services to span and unify your public and
on-premise cloud models.
Regardless of which MSP solution is best for your
organization, it needs to provide an integrated story
and get you where you need to go by offering a tar-
geted blend of advisory and professional services.
Learn more about HPE GreenLake Hybrid Cloud at
www.cloudtp.com/hpe-greenlake-hybrid-cloud
SUMMER 2018 | THE DOPPLER | 53