Shift in Ownership of IT Services Delivery
Clearly , there is a shift in ownership of the delivery of of IT services . While it was once chaotic and somewhat distributed , today we are moving back to centralized control and oversight ( see Figure 3 ). We know the reasons for this shift . Now it ’ s time to focus on what IT will need to deal with in the near future , and how to solve emerging issues around the financial management of IT services .
Figure 3 : The shift in ownership of IT services delivery back to central IT . This evolution requires a fundamental change in how we monitor and manage IT costs .
For most enterprises , this shift is an opportunity to correct the issues around management and governance that currently exist , and may have existed for years . This is certainly a good idea . However , specific things are happening right now that are forcing IT to figure out these issues without delay . The most notable trends are :
The placement of all IT assets back into the hands of central enterprise IT . At CTP , we recommend implementing a Cloud Business Office ( CBO ), which serves as the central point of decision-making and communication for your cloud program -- both internal and external to your company -- and is responsible for the operations of these assets , including their cost efficiencies . A CBO is critical , considering that the business needs to understand and track the value of the cloud assets in operations . Thus , the CBO largely deals with financial metrics , or key indicators , that show that both the migration to and the value of cloud is being delivered to the business . Moreover , the CBO makes the adjustments needed to get things back on track , such as placing more resources in one area and removing them from others , in order to access more value . These adjustments are based on the real time financial data that the CBO is able to monitor .
The rising complexity of enterprise architectures , typically around the use of public and private cloud-based resources .
The rising complexity of costs , inherent in managing a mix of traditional systems , which are CapEx heavy , as well as newer public cloud-based systems that are OpEx heavy .
10 | THE DOPPLER | SUMMER 2016