Success Measurement #1 — Maturity of the Enterprise
Agility is the new business currency. We can hardly
overstate the importance of your organization’s abil-
ity to alter its course and adjust to new market
demands. No one can predict what direction the
winds of change will take. The capability to shift
gears and provide new services along with the tech-
nology that delivers them, are the most critical skills
your teams must acquire. If you are only looking at
technology as the enabler of speed, you are missing
the boat. Control and deep insights are also essential.
Your people and processes must change to take
advantage of the new cloud paradigm.
the processes they follow, must improve to gain the
highest outcome.
Start with baseline assessments of your maturity,
before, during and after each phase of your program.
Assess your teams across these categories:
DevOps becomes a steaming hot mess when teams
bring old processes and behaviors to this new world.
Therefore, the maturity of your team members, and
• Client Services /
Help Desk • Service Portfolio
• Security /
Compliance • Automation
• Financial / Cost
Controls
• Vendor / Partner
Management
FPO
• Process Operations
• Run / Operate
• Staff / Talent Skills
• Communications /
Culture
Operations Management
Levels Customer /
Service Strategy Security / Risk /
Compliance Financial / Cost
Management Vendor / Partner 5 — Continuous
Service Optimization Customer Centric
Service Threat Assessment TCO Optimization Unified Supplier
Dashboards Innovati
Cloud
4 — Self Serve -
End-to-End
Automation Demand Planning
and Optimization Proactive Security
Scanning Predictable Cloud
and IT Hosting Bill
Back Common
Commercial Terms
and Conditions Governe
New Clou
3 — Self-Serve -
Infrastructure
as Code Self-Service Quality
and Consumption
Reports Automated Audit
Evidence Collection Resource
Consumption
Tracking Integrated Supplier
Reporting Cloud
Life
Manag
2 — Partially
Automated Transparent Service
Delivery Standardized Audit
Requirements Hosting Spend
Tracked to
Applications Spend by Supplier 1 — Manually
Engineered Service Availability
Management Manual Audit and
Compliance
Reporting IT Cost Management Centralized Supplier
Lists
Figure 1: CTP’s Cloud Transformation Maturity Model
84 | THE DOPPLER | SPRING 2018
Ser
Port
Cloud
Integrat
Cat
Service A