Each persona should understand how the cloud works and how they can stra-
tegically master tasks associated with their job. Instead of reacting to cloud
outages, they should learn how to proactively plan for them, and then manage
them when they happen. They should know the ins and outs of automation and
how to leverage tools correctly. They should gain a thorough understanding of
all the people, processes and technologies affected by the organization’s move
to the cloud.
The Action – Build Your Talent Enablement Program
Organizations can no longer afford to send their people to training that takes
them out of the office for extended periods of time. New approaches to learn-
ing, including individual learning paths and progressive Learning Management
Systems are necessary to effectively provide modular training to learners.
Moreover, the acceleration of technological change and the scope of change
requires large numbers of people to be supported throughout the process of
continuous change.
Cloud projects can transform organizations – if they are done well. To properly
manage their cloud environments, organizations need to equip the people
most affected by the projects with the skills they need to do their jobs. These
people may not have been cloud experts when they started their new roles, but
they need to be experts now. The net result is that an investment in a strategic
Talent Enablement program will pay dividends now, and for years to come.
FALL 2018 | THE DOPPLER | 77