The Datebook datebook_winter_spring2019_digital_ARTWORK | Page 18

It Is All About The people Positive recognition from our visitors is vital for establishing standards. “Stars of the Month” at The Lensbury. E ach year The Lensbury invests in upgrading and maintaining the unique property and grounds. In 2018 the bedroom upgrade was completed and 2 million invested in converting some of the smaller rooms to family friendly King and Queen standard. 2019 will see further investment with the focus being, building on excellence. The greatest asset to the organisation is our people and 2019 will be the year for the best of all practices to be shared. Our team has won “The Customer Excellence Award” from “Trust You” since its inception. This is based on verified customer reviews and surveys from the biggest database of reviews content in the world, collated using independent sources including Expedia and booking.com. This award is in recognition of consistently excellent guest feedback. Positive recognition from our visitors is vital for establishing standards. Accolades from our peers and industry are the icing on the cake. The Lensbury is one of a very select group of meeting and event venues to achieve Aim Gold from the MIA (The Meetings Industry Association). Our strict adherence to high standards and evidence of our systems has ensured we are up there with the best! Being an IACC (International Association of Conference Centres) member demonstrates this too. We strive for perfection as you would expect from a hospitality focused hotel and leisure facility and the whole team were thrilled to receive 93.7% in a recent independent mystery shopper exercise. Our “Star of the Month Award” is always oversubscribed. This internal recognition award is based on colleagues noting occasions when their team members go beyond their role to deliver “Exceptional Experiences”. The “Goal Zero Hero Award” is given to the person or team who has prevented or intervened on occasions when a client, supplier, guest may be unwittingly in a dangerous situation. Guests’ safety is our priority. Supporting the team to get involved in professional competitions such as “Cook Serve”, a classic example of chefs and front of house working closely together and the facilities team to win a “Zero to Landfill” Greener Path Award, has helped greatly in upping our game in all areas of the organisation. The quality of service is always connected to the wellbeing, happiness and knowledge of our in-house teams. During 2018, 175 days of training were provided to all departments. Face to face, online and offsite. Guest safety and satisfaction is our priority. 2019 will see The Lensbury going from strength to strength A hint of Spring brightens the Lensbury’s lovely lawns. 16 THE LONDON & UK DATEBOOK as an apprentice and management training programme will be rolled out. From Investors in People to improved trainee and apprentice programmes our new dedicated HR and Training Manager will oversee the success of budding hospitality personnel. David Hamilton receiving his “Goal Zero Hero Award” from Lacy Curtis-Ward, Chief Executive of The Lensbury. In November we were highly commended by Richmond Business Awards for our Corporate Social Responsibility plan. This is driven by our commitment to our staff and our local community including the environment. Focusing on our community ensures we can employ and develop top hospitality professionals and keep The Lensbury in the heart of the community. So watch this space as 2019 will be all about celebrating our people! For more information about what The Lensbury has to offer, contact the events team on 020 8614 6500. LCC Reception Tel: [phone]. www.lensbury.com E-mail: [email protected] A charity rate is available.