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For a company just starting
the training and projects, you
will see your first project
completions in one year. It is
not a short term fix and
thus requires strategic
commitment from all levels
of the organization. If your
organization does not hire
certified Black Belts and
Master Black Belts into the
company, it will take five years
to develop them from within.
During that time, you will make
great strides in solving
systemic problems. One of my
financial service clients is
currently having more than
20 employees trained in Green
Belt DMAIC projects (to
improve processes), and two
employees that are Green Belt
certified are now learning
Design for Six Sigma to design
new products, processes,
technology, and organizations.
Each of these individuals is
running a project which is
solving a problem. They are
changing the ways that loans
are processed; how customer
service addresses phone calls;
how work is moved through
different departments; and how
to remove risk from products
and services. Even though it
takes time to implement the
programs and training, work is
being done and large numbers
of employees are engaged and
the organization is learning!
Dr. Michelle Cox has a Ph.D.
in Organizational Leadership.
She teaches classes to
undergraduate and graduate
students at The University of
the Incarnate Word, located in
San Antonio, in the areas of
human resources;
organizational development;
process improvement, change
management, project
management; and leadership.
She also consults for Aventine
Hill Partners, Inc., when clients
need help with HR, OD, Process
Improvement, Change
Management and Leadership
Coaching. She can be reached
via [email protected] or
michelle.cox@aventinehillinc.
com
About the author:
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October 2015
23
The Credit Professional