The Connection Magazine The Connection Magazine - Page 9

CUSTOMER LOYALT Y THREE CUSTOMER SERVICE SKILLS YOUR EMPLOYEES NEED TO CREATE CUSTOMER LOYALTY BY MICHEL FALCON YOU CAN use customer experience and employee engagement strategies to grow your business and create customer loyalty. This article is focused solely on your customer service employees – whether you’re in hospitality, a call center, retail, real estate, trades or whatever – your customer service employees are the face of your company. 9