The Connection Magazine The Connection Magazine Spring 2017 | Page 7

“Given Our Companies’ Growth In Recent Years, We
Wanted To Ensure We Are Positioned To Fully Meet And
Anticipate Service Demands, Not Only Today But In The
Future. Our Broker-Centric Approach Does Just That.”
— Michael Standing
on this issue, and they have told us that
they ’d like a single point-of-contact,
par ticularly in the under writing and
injur y prevention areas.
We listened!
Despite all t he ad van tages t hat
au tomation , t he in ter net , and self-
ser vice web por tals af ford , we
believe t he wor ker s’ com pensation
seg men t of t he insurance ind ust r y
is still driven by relationships wit h
broker par t ner s. It is our goal to be
t he “go to” wor ker s’ com pensation
mar ket for each of our broker s so
t hey can ef f icien tly meet t he needs
of t he em ployer s t hey represen t . In
order to do t hat , we have recen tly
rolled ou t a “ broker- cen t ric ” business
model .
Rather than assign a team based
on where it works, our teams are
now assigned to specific brokers.
This includes underwriters, injury
prevention and worksite wellness
consultants,
and
underwriting
assistants. Our brokers can now have a
single point-of-contact for processing
requests, writing new and renewal
business, as well as satisfying injury
prevention and worksite wellness
needs.
“Driving this decision is our
commitment to a superior level of
service, to exceeding expectations
in the marketplace,” said Michael
Standing , president and CEO of A.I.M.
Mutual. “Given our companies’ growth
in recent years, we wanted to ensure
we are positioned to fully meet and
anticipate service demands, not only
today but in the future. Our broker-
centric approach does just that.”
With this new model, our teams will be
able to identify service needs, analyze
loss trends, and be able to better deliver
solutions to our brokers and insured
clients. If brokers have an issue in the area
of injury prevention, worksite wellness,
or underwriting, they know there is a
dedicated team of professionals at their
disposal. Our teams have expertise
in areas ranging from healthcare,
transportation, and industrial hygiene
to manufacturing, construction, and
worksite wellness. Additionally, our
teams are empowered to make decisions
and encouraged to solve problems that
will benefit both our brokers partners and
insured clients. This takes our partnership
with them to a whole new level.
This new structure is intended to
provide a better, more consistent
experience for our brokers with
regard to underwriting appetite,
service approach, and how we do
business in general. As our industry
and A.I.M. Mutual move forward
with more automation and systems,
we are committed to developing
and maintaining strong , consistent
relationships with our broker partners.
Some things don’t change.
Daniel Landers
Dan Landers is director of field operations for A.I.M. Mutual Insurance Companies
and is responsible for underwriting, marketing, and agency operations as well
as injury prevention and worksite wellness. He has more than twenty years of
experience in workers’ compensation operations throughout New England.
www.aimmutual.com
SPRING 2017
7