The Connection Magazine The Connection Magazine Fall 2017 | Page 5

FROM THE PRESIDENT & CEO
CONTENTS
In Partnership With You
As an industry, collectively speaking, our image
could use a reboot. We’re finding college grads
Feature story
often overlook the opportunities in insurance
because they don’t understand what we offer.
Cannabis In The Workplace
Among general consumers, insurance still
What Can Employers Do?
scores low in any popularity contest. We do a
good job highlighting our achievements in trade
publications, but coverage outside that arena
Letter From The President & CEO
5
falls short. It’s not a new problem, but it’s one that
demands our attention.
The Clock Is Ticking:
8
As you know, each day we are faced with making
Your Client’s Claim Reporting
decisions that affect the lives and well-being of
our injured workers and their families. It is our goal to make the decision that
positively impacts that injured worker now and for the future. Our business
Negotiation Shortcut To Save Time,
9
is not often thought about in terms of the societal benefits we provide, but for
Raise Fees And Win The Deal
those looking to make a difference, this is important when contemplating a

career in insurance or risk management. A timely example of the societal impact
You Say You Have Relationships With 10
of our business was seen in the aftermath of Hurricane Harvey in August. Early
Your Customers? Prove It!

estimates of total losses exceed $70 billion, a good portion of which will be paid

by property insurers. It’s a tremendous undertaking and one we as an industry
Tony Rubleski
12
take seriously.
Characteristics Leaders Possess
A.I.M. Mutual finds many ways to positively impact the communities we serve.
A great example is our involvement with the fine people at Cradles to Crayons,
Jack Daly
14
a Brighton-based charity serving children in need. Through their efforts, children
Relationships
receive back-to-school supplies, games, books, and other learning tools as well
as shoes, clothes, toiletries, and other necessities. This is important work, and we
encourage you to view their website and get involved.
Susan Cain
16
So clearly it’s up to us to put a polish on our image, and we can start by educating
Public Speaking
those who care to learn. Few people outside this business realize how complex
workers’ compensation insurance is, for instance. Yet service—and public
Five Tips For Connecting
20
perception of that service—are the barometer, something we’ve long recognized.
With Professionals
With this issue of The Connection, we focus on the legal issues that affect a large

part of what we do. From interview techniques (Mark Millett) to Section 28 claims
Gary Vaynerchuk
22
(Buzz Schneider) to the hurdles in proving premium fraud, we all need to be well-
Complaining
versed in the latest legislation. Consider, too, the pitfalls of late claim reporting
(Mark Lynch) or the issues that accompany medical marijuana (Laurie Parsons,
The Skills Needed For The Future
24
Dan Ilnicky, and Michael Shor), and you begin to appreciate the challenges in
Are You Ready?
workers’ compensation management.
Our reputation as a premier workers’ compensation carrier is sound, thanks
to
the depth of talent we have here at A.I.M. Mutual. Earlier this year, we sent
Premium Auditor Lends A Hand To
25
retirement
well wishes to four long-service employees: June Lloyd, Paul Kelley,
Federal Agents In Fraud Case
John MacDougall, and Paul Antaya. We can never quantify their contributions, and
their dedication and expertise most certainly helped drive our success.
Recruiting & Interviewing:
26
It’s our hope The Connection helps to get the word out about our dynamic
Be Careful What You Ask For
industry and A.I.M. Mutual in particular. As always, we welcome your feedback.
6
For Bob Cella, All Roads Led To Service 28
The Hidden Risks Of Section 28:
What Employers Need To Know
Sincerely,
30
Michael E. Standing
President & CEO, A.I.M. Mutual Insurance Companies
5