The Connection Magazine AIM MUTUAL Fall 2019 | Page 7

disciplines; however, we have opportunities to
improve and tighten the processes to do an even
better job.
By definition, the nature of compliance work
demands close attention. It’s no secret that the
insurance industry is heavily regulated at both the
federal and state levels. As we all know, new laws
are written frequently, and existing laws are often
modified. Since our company has a presence in
five states with the potential for further growth,
it is important to have a dedicated person to stay
informed. That’s the role of our Compliance Manager,
who collaborates with key stakeholder employees to
ensure industry standards are promptly met.
Compliance and the Bottom Line
Compliance has a positive impact on every
company’s bottom line and protects the
organization. If a company is proactively monitoring
its processes, writing new policies, and staying up to
date on legislative changes, it can work to get ahead
of potential fines. It preserves an organization’s
reputation.
Time is of the essence with compliance. The clock
starts ticking upon discovery of a potential issue.
With a designated Compliance Manager, employees
have an in-house resource where they can express any
compliance concerns. If employees feel comfortable
reporting errors or asking questions about how to
better comply, they are more likely to bring forward
that information instead of holding on to it. Early
detection serves the entire organization well.
A successful compliance program meets four
objectives. It:
1. Identifies opportunities for improvement;
2. Encourages employees to work collaboratively
to solve the puzzle of how to comply;
3. Develops a plan; and
4. Monitors the plan to ensure there’s the right
fit for complying—one that works well for the
company, its culture, and its employees.
A well-executed compliance program gives
companies a competitive edge. At A.I.M. Mutual,
it helps us stay on top of legislation that impacts
our business. At the same time, we are centralizing
previously decentralized processes, implementing
changes on a timely basis, and providing an additional,
trusted resource. It’s one more way we demonstrate
our core commitment to “doing the right thing” and
enhancing our culture in the process.
ROBIN
D’ERI
ROBIN D’ERI, CPCU,
APA, CIPA, AIC, is
the Premium Audit
Manager for A.I.M
Mutual Insurance
Companies. Previously,
she worked with Energi
Insurance Services
as an Assistant Vice
President of premium
audit and has also been
a Senior Field Auditor
with State Farm. Robin
has over 20 years
of experience in the
insurance industry.
JODI
WILLIAMS
JODI WILLIAMS is
Compliance Manager
for A.I.M. Mutual
Insurance Companies.
Previously, she was
A.I.M. Mutual’s Residual
Market Underwriting
Specialist. She has
a background in
risk management,
compliance, and data
analysis. She also
served on the Board
of Directors for a
Massachusetts-based
workers’ compensation
self-insured group.
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