The Connection Magazine AIM MUTUAL Fall 2019 | Page 5

FROM THE PRESIDENT & CEO
CONTENTS
THE MARK OF RESPECT
Feature story
28
Chase Corporation Meets
Global Demands with
Innovation
Associated Industries of Massachusetts 2
Welcome John Regan
Navigating Paid Family & Medical Leave 3
Putting Compliance in the Spotlight

Pay-as-You-go Workers’ Compensation

How do you Organize? 6
8
9
How to Communicate with CEOs 10
A Limitation Can be a Strength 12
A Formula for Growth in Excellence

7 Ways to Get to the Next Level 14
16
A Shortcut to Landing the Deal 20
Making Your Home and Kids Smarter 22
Five Things You Can Say No To 24
Partnership at Work:
25
Injured Worker Makes Amazing Strides
Lessons Learned
Workers’ Compensation Claims 26
Remote Workforce Engagement 30
We had the pleasure of featuring Tom
Peters in our national content in the
last Connection Magazine. Many of us
considered his In Search of Excellence
required reading, and more recently, he
made this observation: “Listening is the
mark of respect, the heart and soul of
engagement.”
We couldn’t agree more. Our tagline
“First, We Listen” captures the way we
do business. In this changing landscape
of ours, it’s clear that we must be in
lockstep with the constituents we serve
or risk working at cross purposes.
Consider the transformation we’ve
seen in industries like manufacturing,
one of our largest niche markets. The Chase Corporation, featured in
our policyholder profile, has kept its roots in Massachusetts and has
successfully met the challenges of a fluid global market. As their workers’
compensation insurer, we’ve adapted our services to their needs over the
course of 28 years. We’ve listened.
No one understands the issues employers face better than John Regan,
the newly-appointed President and CEO of Associated Industries of
Massachusetts, our companies’ sponsor. We congratulate John and wish
him well as he continues to work tirelessly on behalf of the Commonwealth’s
business community.
At A.I.M. Mutual, developing the next generation of leaders is key, and we’ve
customized an intensive training path in our P.R.I.M.E. initiative. Compliance
has emerged as a top issue, and Robin D’Eri and Jodi Williams recap how our
concentrated focus evolved. On the claim side, Chris Moncada takes us to
Connecticut where we meet Edwin Bartis, who suffered a severe workplace
injury. Mr. Bartis’s remarkable story is certain to join those we’ll remember
years from now, like the ones claim supervisors recount on page 26.
Legislation, technology, and alternative ways of doing business are all
impacting today’s workforce. Drew Schildwachter of ConnectPay delves into
a new workers’ comp payment option for small business known as pay-as-
you-go. While we already offer online payment in full, we’ll be taking a close
look at this feature in 2020.
Employment law continues to demand our full attention, and Teri Bowman,
Director of HR, explains what to expect from the new Paid Family and Medical
Leave (PFML) law in Massachusetts. Finally, Kim Walker talks about “road
warriors” and how to engage them through worksite wellness, a great way to
mitigate feelings of isolation.
As always, I invite you to share your feedback with us. That’s the very
foundation of all we do.
Michael E. Standing
President & CEO, A.I.M. Mutual Insurance Companies
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