EMPLOYEE RECOGNITION
HATS OFF TO OUR PREMIUM RECEIVABLE TEAM
Our Unsung Heroes
IN many ways, they’ re the unsung heroes of mutual insurance, especially in the workers compensation arena. As critical as the service is, we all understand premium is the lifeblood. And collecting it is a skill set unlike any other.
A. I. M. Mutual’ s Premium Receivable Team recently took home accolades from The Accounts Receivable Network, a national professional organization. What’ s more, the team’ s manager, Steven based in Easton, Massachusetts, and Martha’ s Vineyard Insurance are inclined to agree. They both recently had high praise for Patty Deviller, a Premium Receivable Rep., who helped with some collection challenges. In fact, Patty has a standing invitation to visit Martha’ s Vineyard so that agency can thank her in person.
In selecting A. I. M. Mutual, The AR Network cited the company’ s success engagement, trust and empowerment was also well received.
“ I think we become operationally efficient when team members are invited to identify areas of opportunity.” Steven said.“ Our staff has been great. They understand the importance of their role and the impact they have within the organization.”
And in 2015, it was a significant impact. Ninety day balances were down by 67 %
“ I THINK WE BECOME OPERATIONALLY EFFICIENT WHEN TEAM MEMBERS ARE INVITED TO IDENTIFY AREAS OF OPPORTUNITY. OUR STAFF HAS BEEN GREAT. THEY UNDERSTAND THE IMPORTANCE OF THEIR ROLE AND THE IMPACT THEY HAVE WITHIN THE ORGANIZATION.”
Privitera, was named AR Manager of the Year for 2016 by the same organization.
“ Steven and the Premium Receivable team have played an important role in helping us meet our objectives,” said Abi Troy, director of IT & Insurance Operations.“ We’ re happy to congratulate them on earning these awards.”
Habig & Magoon Insurance Agency in reducing overdue balances as well as operational changes to enhance workflow. In addition to a new ACH system for online pay, the team worked with IT and other service departments to enhance reporting, develop new procedures and streamline some of the processes already in place. According to Steven, a management strategy involving over the previous year, unapplied cash payments fell by 50 % and, by year end, the team had discussed 88 new ideas for future improvements.
In addition to Steven and Patty, the award-winning Premium Receivable team includes: Kate Correnti, Kathleen Murphy, Scott Scribner, Brenda Cameron, Dawn Hurley, Jake Nelson and Sally Burke.
FALL 2016
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