EMPLOYEE RECOGNITION
HATS OFF TO OUR PREMIUM RECEIVABLE TEAM
Our Unsung Heroes
IN many ways , they ’ re the unsung heroes of mutual insurance , especially in the workers compensation arena . As critical as the service is , we all understand premium is the lifeblood . And collecting it is a skill set unlike any other .
A . I . M . Mutual ’ s Premium Receivable Team recently took home accolades from The Accounts Receivable Network , a national professional organization . What ’ s more , the team ’ s manager , Steven based in Easton , Massachusetts , and Martha ’ s Vineyard Insurance are inclined to agree . They both recently had high praise for Patty Deviller , a Premium Receivable Rep ., who helped with some collection challenges . In fact , Patty has a standing invitation to visit Martha ’ s Vineyard so that agency can thank her in person .
In selecting A . I . M . Mutual , The AR Network cited the company ’ s success engagement , trust and empowerment was also well received .
“ I think we become operationally efficient when team members are invited to identify areas of opportunity .” Steven said . “ Our staff has been great . They understand the importance of their role and the impact they have within the organization .”
And in 2015 , it was a significant impact . Ninety day balances were down by 67 %
“ I THINK WE BECOME OPERATIONALLY EFFICIENT WHEN TEAM MEMBERS ARE INVITED TO IDENTIFY AREAS OF OPPORTUNITY . OUR STAFF HAS BEEN GREAT . THEY UNDERSTAND THE IMPORTANCE OF THEIR ROLE AND THE IMPACT THEY HAVE WITHIN THE ORGANIZATION .”
Privitera , was named AR Manager of the Year for 2016 by the same organization .
“ Steven and the Premium Receivable team have played an important role in helping us meet our objectives ,” said Abi Troy , director of IT & Insurance Operations . “ We ’ re happy to congratulate them on earning these awards .”
Habig & Magoon Insurance Agency in reducing overdue balances as well as operational changes to enhance workflow . In addition to a new ACH system for online pay , the team worked with IT and other service departments to enhance reporting , develop new procedures and streamline some of the processes already in place . According to Steven , a management strategy involving over the previous year , unapplied cash payments fell by 50 % and , by year end , the team had discussed 88 new ideas for future improvements .
In addition to Steven and Patty , the award-winning Premium Receivable team includes : Kate Correnti , Kathleen Murphy , Scott Scribner , Brenda Cameron , Dawn Hurley , Jake Nelson and Sally Burke .
FALL 2016
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