The Connection Magazine A.I.M. Mutual Fall 2016 | Page 5

LETTER FROM THE PRESIDENT & CEO CONTENTS Feature Story 26 Opening the Door to Innovation in Workers’ Compensation Letter From The President & CEO 5 The Challenge of Attracting Talent to the Insurance Industry 6 Hats Off to Our Premium Receivable Team 7 Would Your Company Benefit from a Travel and Entertainment Expense Report Processing Tool? 8 Prioritizing: 9 Catching Their Attention Our Unsung Heroes Why You’re (Likely) Doing It Wrong Welcome to The Connection We are excited to share with you our inaugural issue of The Connection. This magazine is intended to provide our views on current topics impacting the workers compensation industry and how we address them Energize to Optimize 12 as a leading workers compensation insurer in the region. We believe Gain Peak Performance innovation and raising the bar for ourselves and our fellow carriers help to ensure our place in the market. A.I.M. Mutual Insurance Companies was one of the first workers compensation insurers to aggressively address Less is More 14 the issue of opioid abuse, and our opioid program has been recognized by Both in Business & Life! the National Association of Mutual Insurance Companies. Laurie Parsons and Michael Shor provide insights on our groundbreaking approach in our Exponential Organizations 16 feature article. How Technology WILL Change Your Business Similar to our being at the forefront with our opioid program, A.I.M. Mutual was one of the first workers compensation insurers in the country to offer worksite wellness services. This program has expanded from Here’s Why Your Content is Killing You 20 humble beginnings to where, today, we engage with policyholders on Looking at Common Mistakes a