at Baylor Scott & White Health
the forefront. Information gathered
from a survey of 10,000 patients about
convenience in healthcare was used
to develop the MyBSWHealth app,
which has become the highest rated
healthcare app in the iTunes App
Store and on Google Play. “We have a
responsibility to engage our consumers
in this digital journey,” says Nick Reddy,
chief digital officer and senior vicepresident
of information services for
Baylor Scott & White Health. “We picked
the top 18 things our customers said
they wanted and we built it for them.”
Baylor Scott & White is currently
working on a second phase of digital
health development, refining the
information known about each patient
to help that person achieve good
outcomes, from routine wellness to
disease monitoring. “Knowing more
about our patients helps us be more
proactive in their care,” Mr. Reddy
says. “It helps make healthcare the
way it should be: convenient, simple,
affordable, and personalized.”
Baylor Scott & White digital
innovators are already anticipating
“This is an organization that’s leading, as our
mission calls us to do. We are the trusted
source—that’s what differentiates us. We’re
doing all this for the good of our patients.”
— Nick Reddy
a third phase of digital health
Scott & White, refers to Mr. Reddy as
development, with artificial intelligence “one of the people reshaping Baylor
coming to the forefront over the next Scott & White Health.”
decade or two.
As Baylor Scott & White navigates the
“AI is one of the most powerful tools new digital era, we see both an opportunity
in human history,” Mr. Reddy says. “As and responsibility to push the envelope on
an organization, our team will help our digital innovation. “This is an organization
clinicians use AI to unlock the power that’s leading, as our mission calls us to do,”
of personalized medicine, learn more says Mr. Reddy. “We are the trusted source—
about our customers, and make digital that’s what differentiates us. We’re doing all
healthcare delivery proactive and
this for the good of our patients.”
personable.” Predictive thinking like this
is one reason Jim Hinton, CEO of Baylor
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BAYLOR SCOTT & WHITE CENTRAL TEXAS FOUNDATION NEWS / SUMMER 2020