The Compass Summer 2020 | Page 5

at Baylor Scott & White Health the forefront. Information gathered from a survey of 10,000 patients about convenience in healthcare was used to develop the MyBSWHealth app, which has become the highest rated healthcare app in the iTunes App Store and on Google Play. “We have a responsibility to engage our consumers in this digital journey,” says Nick Reddy, chief digital officer and senior vicepresident of information services for Baylor Scott & White Health. “We picked the top 18 things our customers said they wanted and we built it for them.” Baylor Scott & White is currently working on a second phase of digital health development, refining the information known about each patient to help that person achieve good outcomes, from routine wellness to disease monitoring. “Knowing more about our patients helps us be more proactive in their care,” Mr. Reddy says. “It helps make healthcare the way it should be: convenient, simple, affordable, and personalized.” Baylor Scott & White digital innovators are already anticipating “This is an organization that’s leading, as our mission calls us to do. We are the trusted source—that’s what differentiates us. We’re doing all this for the good of our patients.” — Nick Reddy a third phase of digital health Scott & White, refers to Mr. Reddy as development, with artificial intelligence “one of the people reshaping Baylor coming to the forefront over the next Scott & White Health.” decade or two. As Baylor Scott & White navigates the “AI is one of the most powerful tools new digital era, we see both an opportunity in human history,” Mr. Reddy says. “As and responsibility to push the envelope on an organization, our team will help our digital innovation. “This is an organization clinicians use AI to unlock the power that’s leading, as our mission calls us to do,” of personalized medicine, learn more says Mr. Reddy. “We are the trusted source— about our customers, and make digital that’s what differentiates us. We’re doing all healthcare delivery proactive and this for the good of our patients.” personable.” Predictive thinking like this is one reason Jim Hinton, CEO of Baylor 5 BAYLOR SCOTT & WHITE CENTRAL TEXAS FOUNDATION NEWS / SUMMER 2020