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How we protect our Guests :
Guest Protection
To allow you to fully understand the value of the Emma Villas strategy on the issues of Guest & Property Protection , this must be evaluated by simultaneously analysing the insurance cart available to clients . In fact , Emma Villas , to promote bookings with Italian and foreign clients , in addition to including Zer0Dep to cover any accidental damage , has expanded the insurance cart , with specific attention to the health emergency caused by Covid-19 .
Policies available to guests are :
• Stay Cancellation Policy - by EuropAssistance : the policy included in the booking price , in addition to objectively documentable reasons of health and / or work , has also been extended to cases of contagion from Covid-19 and cases of terrorism in the area of the booked villa ;
• Health Policy - by EuropAssistance : optional policy , valid for the entire duration of the stay ; it includes travel / vehicle / family member left at home medical assistance , medical expenses , travel remake ;
• Extra Policy - by EuropAssistance : optional policy that offers coverage in the event of contagion certified by Covid-19 for the entire duration of the stay ( reentry to residence , supplement for medical expenses , advance for basic necessities , forced extension of stay ) and after travel ( hospitalisation indemnity guarantee and travel reimbursement ).
In addition to the aforementioned policies developed in partnership with insurance companies , Emma Villas , starting from 2020 , has further expanded the coverage by offering guests a cancellation guarantee also in the event of lockdown , included in the booking price :