so that each has the opportunity to create a personalized path
to a healthier life.”
Hospital and clinical medical team members will work in
close proximity, as well. As a result, they will be able to meet on
a regular basis and coordinate care for the patients they share.
Dr. Watson says, “This unique care delivery model
allows all of our medical specialists prompt
access to one another to review results,
discuss clinical findings, and agree on
a plan tailored to each individual
patient.” Another benefit is the
ability to leverage the electronic
medical record platform that
is used across the Baylor Scott
& White system. This helps to
streamline the patient experience,
prevent unnecessary medical tests,
and reduce hospital stays.
Integrating wellness programs
Some of the programs that will be introduced at the
new facility include health and wellness seminars, nutrition
classes, and cooking demonstrations. In fact, the medical
center’s café will be designed as a teaching kitchen that
Baylor Scott & White team members can use for conducting
healthy cooking classes.
The medical center will also feature integrative
medicine services that combine modern western medicine
with additional health services, including
acupuncture and massage therapy.*
As a true partner, the new
medical center promises to
bring even more benefits to
the Pflugerville community
with outreach efforts. In fact,
Mr. Fox acknowledges the
support the new hospital has
received from area residents,
and plans to bring the
Baylor Scott & White vision
of health and wellness further
into the community with additional
sponsorship programs, such as community
walks, fitness programs, and other events in the
area. Dr. Watson agrees and says, “We want to empower our
patients to take charge of their health.” n
PFLUGERVILLE CLINIC: DOING A JOB WELL
The existing Scott & White
Clinic – Pflugerville on
Pflugerville Parkway will
remain open and continue
to see patients in need of
primary care. In an effort
to improve the patient
experience in the specialty
clinics, the Pflugerville
team recognized that
taking care of employees’
needs was a vital part of
ultimately taking care of
patients’ needs. So they
introduced a behind-the-
scenes program that sought
to enhance the clinics’
culture with improved
communications and
consistent work procedures
to enhance productivity and
collaboration. David Perez,
director of Operations and
Service Excellence for the
Austin/Round Rock region,
says, “Providing healthcare
can be hard, emotionally
and physically. We want to
take care of our teams, and
ensure they’re getting
*Fees apply. See your health insurance provider for more details.
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THE CATALYST Spring 17 | sw.org
what they need to do their
jobs well.”
The entire staff of
20 met twice monthly
for six months and
discussed ways to boost
pride and satisfaction in
their work. Soon, people
were working on 40 to 50
group-generated projects
around recognition,
scheduling, new employee
welcome programs, and
more – all to bring about
the ideal workplace
they’d collectively
imagined. “Change
began and teamwork
improved,” says
Mr. Perez. Patient
satisfaction scores
have trended up as
well.“We want to make
our patients happy,”
he says. “But that starts
with the happiness of
our caregivers. Taking
care of our work
environment and
people is what we do.”