Presbyterian, Mr. Hinton gained
experience in healthcare leadership on a
national level, as chairman of the board
of the American Hospital Association
(AHA) in 2014, which represents nearly
5,000 hospitals, healthcare systems
and other providers of care through
advocacy and public policy. “I have
traveled extensively throughout the
United States and have been exposed
to many other healthcare systems,”
he says of his experiences with the
AHA. “I have witnessed hundreds of
variations—systems serving healthcare
needs in rural, inner-city/urban, and
suburban communities. I have seen
different models of how physicians
are organized. I have seen differences
in the effectiveness and influence of
health insurance plans on citizens in
various populations. I think all of those
things help me view the Baylor Scott &
White Health system through a broad
and informed lens.”
Community and a
commitment to Central Texas
Mr. Hinton relocates to Texas with
his family including his wife, Kristen,
daughter Nora, 11, and son Ethan,
13. Two older children have followed
their father into healthcare careers
and live in other parts of the country.
His son Robert, 26, works for a
health system in New York City and
daughter Rebecca, 30, is a registered
nurse in Albuquerque, working for
Presbyterian Health.
“I wasn’t looking for a job when
this opportunity came along, but the
reputation of Baylor Scott & White,
its strong mission and excellence in
care delivery, was too good to pass
up. Also, the opportunity to live in a
great community like Dallas, and to
work in some of the most dynamic,
growing communities in Texas was
very exciting,” Mr. Hinton says. “I feel
fortunate to have the opportunity to
continue to build upon the best of two
legacy brands to create an integrated
system that will set a standard for
the future of healthcare in clinical
excellence and patient experience.”
On a personal level, the non-profit,
faith-based mission of Baylor Scott &
White was essential to Mr. Hinton. “I
really am most comfortable in a system
that has a broader context for a healing
mission and purpose than just what
you earn every month. That is very
important to me”.
Since joining the system, Mr.
Baylor Scott & White Health Priorities
n Technology and the Patient Experience
Mr. Hinton looks forward to building on a strong history
of caring for patients in the communities we serve. One
area of focus is the use of health information technology
to improve the patient experience.
“I don’t think any of us would have a relationship with
a bank that didn’t have electronic banking. Today,
that is just a basic requirement for the institution
and the consumer—having quick access to financial
information,” Mr. Hinton says. “Consumers come
to health care with those same expectations. I think
that the goal of a system like Baylor Scott & White
should be to connect as much of the care process, the
financial responsibility process, and the registration and
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THE CATALYST Spring 17 | sw.org
scheduling processes, as can be connected through a
common and easily navigable platform.”
He noted that in many parts of the country now, face-
to-face doctor visits are being supplemented with
video visits, and other “asynchronous interactions,”
such as the use of email for doctors and patients to
communicate with each another. “The system has made
big investments in that area. There’s a few more to be
made. Each year, we have to be more convenient than
we were the previous year,” Mr. Hinton says. (See p. 4
and p. 22 for more information about BSWH efforts.)
n Population Health
Working with system leaders and clinicians, another
of Mr. Hinton’s priorities will be to help Baylor Scott