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We recently spoke to SafeLives , one of the most recent organisations to move their IT support contract over to us , to learn about their experience .
ABOUT SAFELIVES SafeLives is a national charity dedicated to ending domestic abuse , for good . SafeLives works with a range of organisations across the UK to transform the response to domestic abuse , helping victims and families get the right help at the right time .
In 2022 , SafeLives provided training to over 8,500 professionals and in conjunction with their charity partners , helped more than 75,000 adults and 95,000 children at risk of serious harm .
THE PROBLEM Responsible for over 120 users , SafeLives ’ IT Officer , Laura Griffiths , found it hard to juggle her time between mountains of support tickets , protecting the charity ’ s network and executing their IT strategy .
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With the need for extra IT support , Laura initially sought help from a Bristol-based IT company .
Having started well , the service levels of SafeLives ’ IT support provider gradually slipped , and response times grew longer , pushing Laura and her team back to square one and leaving them frustrated .
This led Laura to search for a new IT support company that could consistently deliver the service levels required .
THE SOLUTION Impressed with Systemagic ’ s speedy response times , monthly rolling contracts and customer feedback , Laura reached out to us as a potential IT support provider .
After learning more details about SafeLives ’ needs , we were confident in our ability to surpass their expectations and provide Laura with the support she needed .
Thanks to our dedicated team and tried and tested process , it wasn ’ t long until SafeLives was fully onboarded .
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THE RESULT Eager to get to work , we started by tidying up the loose ends left by the charity ’ s old IT company , including overdue updates and general IT housekeeping .
At the time , SafeLives informed us that the Wi-Fi coverage in their office was poor and asked if we could investigate the root cause . Following a visit by one of our Field Technicians , we discovered that SafeLives were using outdated access points . These were swiftly upgraded to new models , and office staff have reported much better Wi-Fi coverage as a result .
With a great relationship blossoming , we are set to support SafeLives with other upcoming IT projects to help improve their efficiency and productivity , including a cloud server migration , and Microsoft 365 projects .
UNHAPPY WITH YOUR IT PROVIDER ? We speak to lots of companies who are worried about the hassle of changing IT providers , which is understandable .
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However , with over 24 years of experience onboarding and supporting SMEs , our customers are surprised at how easy it is to switch to us .
With a dedicated onboarding and project management team , our customers benefit from hassle-free onboarding that requires little input and causes minimal ( if any ) disruption .
If you would like to explore switching IT provider to Systemagic , please contact us on 01225 426800 or email us at : info @ systemagic . co . uk
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