The Business Exchange Swindon & Wiltshire Edition 45: Oct/Nov 2019 | Page 31

SOUTH WEST BUSINESS GROWTH SUMMIT 2020 Are you serious about growing your business in 2020? Looking to lead the way in the South West? On Friday 6th March 2020, join ActionCOACH, the world’s largest coaching team, at Bath Racecourse, for an unprecedented event, never seen in the South West, with three internationally renowned keynote speakers and two of the country’s top business coaches, for a day of learning you will simply not get anywhere else outside of London. The Speakers Philip Hesketh Amy Williams MBE Kevin Whelan Successful businessman and best-selling author. British former skeleton racer and Olympic gold medallist. Economist, author and founder of WealthBuilders. Following the success of the last two South West Business Growth Summits, ActionCOACH is returning in 2020 with an even bigger event, designed to deliver the best business education, the inspiration, the motivation and the mindset to achieve it. At the end of the day, the expected audience of up to 200 key decision-makers, business owners, business leaders and top- tier management, will be fully armed with What you’ll take away... 1. A clear plan to increase your profits – created by you for your business 2. A world-class framework for achievement – and the bold action to get it 3. Value Builder Assessment – a clear guide on how to grow your asset value 4. Networking with up to 200 other businesses – we’re in this together 5. Complimentary Business Coaching a route forwards to take their business and their life to the next level of success. South West Business Growth Summit 2020, is being brought to Bath by ActionCOACHES Peter and Jo Rolliston, Andy Walter and Nigel Scott. During the day, they will present hot relevant topics and the whole event will be compered by Lucas Vigilante, one of the best business coaches in the UK. How to book Session – a blueprint for delivering 6. Complimentary Trial Group - coaching with networking opportunities 7. Complimentary Day at the Races – courtesy of Bath Racecourse Earlybird tickets are priced at £149. To book or for more information more contact Jo Rolliston at: [email protected] Based on past delegate experience, we are confident that this fantastic package will give you an incredible return on investment. Want to be aligned with business success? Talk to us about South West Business Growth Summit sponsorship. There are only a limited number of packages available. To find out more call 01373 801234 Follow the conversation on social media #SWBGS20 ADVERTISING FEATURE Risk Management vs Human Error: exploring the science behind mistakes by Ian Sharpe, Senior Account Director, for Jelf in Swindon Have you ever put your keys in the fridge, left the front door open or forgotten your car headlights? You’re not alone. Every day, we all experience some form of “human error”. You may have heard the term human error on the news when journalists report on large-scale accidents such as the Kegworth Air Disaster or the 2012 Costa Concordia accident. However, human error is also a day-to-day threat in a business setting, responsible for everything from misplaced tools, overlapping jobs and even cyber security breaches. A better understanding of human error could help improve our risk management strategies, minimising accidents and highlighting where potential errors might occur. Let’s take a closer look at the science behind mistakes… The science behind human error Human error is categorised into four core areas – Slip, Lapse, Mistake or Violation. • SLIP a skill-based error caused by inattention or over-attention where a frequently performed task goes wrong. • LAPSE a skill-based error due to memory failure where you forget to perform every action required for a task. • MISTAKE rule-based error where you apply or misapply the rules relating to a task; e.g. mis-remembering training or picking-up bad habits. • VIOLATIONS can be broken down further into the following types: Routine “We’ve always done it this way; this is the way we do it” Situational Instinct overriding the proper course of action Optimising It was the best way to complete that task at that time Exceptional A one-off way of working to complete the task regardless of consequences Sabotage Malicious and deliberately detrimental to the organisation Linking human error to risk management A risk management investigation works to determine which area of human error the accident falls under. Discovering the root cause helps the client plan for what actions need to be taken to prevent reoccurrence and reduce their claims. The aim of any good investigation is not to apportion blame but to prevent reoccurrence, unless of course, in the instance of sabotage which should be assessed from an Employment Law perspective. It’s important to remember that human error itself is usually only part of cause. Disasters happen because a whole series of mistakes, mischances and misjudgements come together in a deadly combination. Take the Challenger Space Shuttle disaster in 1986, where the shuttle exploded 76 seconds into the flight due to a catastrophic failure. This human error not only came down to concerns being refuted; but a whole series of other pressures such as poor communications that came together to cause the disaster. Human error is inevitable and we must learn from these occurrences by being vigilant and having the confidence to report concerns. Accepting that human errors will occur in your business is the only way to address and manage your risks, enabling you to address human error before an accident happens. Source: Human Factors - The Failings and the Fabulous by Dr Rose Shepherd. This is a marketing communication. Jelf Insurance Brokers Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Not all products and services offered are regulated by the FCA (for details see jelf.com/info/terms). Registered in England and Wales number 0837227. Registered Office: Hillside Court, Bowling Hill, Chipping Sodbury, BS37 6JX. FP19.541 [email protected] 01793 714431 For more info: www.jelf.com THE BUSINESS EXCHANGE 2019 31