The Business Exchange Swindon & Wiltshire Edition 45: Oct/Nov 2019 | Page 24
TECHNOLOGY
A hat-trick of hires
for Systemagic
South West IT support firm Systemagic has
welcomed three new faces to its award-winning
team to support its recent growth.
Hayley Dixon joins the company as Business
Administrator while Emily Rigg has taken
on the role of IT Technician. A brand-new
role has also been introduced as Fiona
Major takes on the position of Customer
Experience Manager.
Hayley has been brought on board to
manage company finances and ensure
efficient operations of the business while
Emily’s background in working for the NHS
will bring further improvements in the
company’s response and resolution times.
Fiona will be responsible for ensuring
clients receive the very best service. She will
organise and manage projects, working with
clients to get the best from their IT systems
and working with the team internally to focus
on communication.
Having learned that clients of other IT
providers experienced drops in customer
care as the businesses expanded,
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Systemagic has developed each new role
within its team to maintain its existing high
standards as it grows.
James Eades, Managing Director of
Systemagic, said, “It’s been great to welcome
Emily, Hayley and Fiona to the team. We’re
working hard to maintain our industry-
leading client response and resolution times
while we continue to grow. I’m committed
to making sure that the clients who have
been with us for 20 years get the same level
of service as those who have just started
working with us, and these three new roles
are making sure we achieve that.”
Systemagic recently celebrated 20
years of business and provides IT Support,
cloud and internet solutions to customers
including Norland College, VisitBath, Halsall
Construction and Bath Cats & Dogs Home.
Fiona Major, Emily Rigg and Hayley Dixon
IT SUPPORT
CLOUD CONNECTIVITY
EST 1999 - 2019
SUPPORTING
BUSINESSES JUST LIKE
YOURS SINCE 1999..
At Systemagic we provide people-focused IT support, cloud and
internet services with no long term contracts to businesses in
Bath, Somerset, Wiltshire and beyond.
01225 426800 [email protected] WWW.SYSTEMAGIC.CO.UK
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www.tbeswindonandwilts.co.uk