The Business Exchange Swindon & Wiltshire Edition 44: Aug/Sept 2019 | Page 29

#3 SYSTEMAGIC FIRST BECAME A MICROSOFT PARTNER IN 2002, BECAME SILVER PARTNERS IN 2008 AND ARE SET TO BECOME GOLD THIS YEAR. #1 OUR TWO LONGEST CLIENTS ARE INTERNATIONAL TUG AND OSV AND AJS CHAUFFERING, BOTH HAVE BEEN WORKING WITH US FOR 20 YEARS! #2 #4 IN 2018 WE WON SME OF THE YEAR AT THE SOUTH WEST BUSINESS AWARDS. OUR MD AND OWNER, JAMES JOINED THE BUSINESS AS A TECHIE IN 2002. HE BECAME MD IN 2010 WHEN HE TOOK OVER THE BUSINESS AND WE’VE HAD LOTS OF SUCCESS SINCE! #7 THE AVERAGE AGE OF OUR TEAM IS 29. OUR YOUNGEST MEMBER WASN’T EVEN BORN WHEN WE STARTED WORKING WITH OUR FIRST CLIENTS! #5 #8 WE SOLD OUR FIRST VOIP SYSTEM IN 2012. OUR FIRST APPRENTICESHIP ROLE WAS IN 2006. SINCE THEN WE’VE TRAINED 12 APPRENTICES AND WON 3 AWARDS FOR OUR COMMITMENT TO THE SCHEME. #6 WE INSTALLED OUR FIRST BROADBAND CONNECTION FOR A CLIENT WAY BACK IN 2004 AT THE DIZZY SPEED OF 512kb/s (0.5Mbps). #12 #10 #9 WE USED TO BE A WEB COMPANY. AFTER BUILDING 100’s OF WEBSITES WE SOLD OUR WEB BUSINESS IN 2011. OUR FAVOURITE PIECE OF SOFTWARE IS MICROSOFT TEAMS. OUR CHAIRMAN, MARTIN OWNED A GIFTWARE BUSINESS SUPPLYING TO THE BIGGEST GIFT COMPANIES IN THE UK. WE USE IT FOR: • TEAM COLLABORATION • FILE SHARING • VIDEO CONFERENCING • VOICE CALLS (THINK CHEESY POEMS IN PHOTO FRAMES!) #11 WE SET UP OUR FIRST OFFICE 365 CUSTOMER IN 2012 AND SINCE THEN HAVE MIGRATED OVER 350 BUSINESS TO THE PLATFORM! #13 WE HAVE CLIENTS AS FAR NORTH AS LEEDS, AS FAR SOUTH AS CORNWALL, FURTHER AFIELD ON THE SHORES OF LAKE COMO IN ITALY AND EVEN ALL THE WAY IN CHINA! #14 WE’VE BEEN BASED IN BRADFORD- ON-AVON SINCE 2017. #15 WE LOVE HAVING CLIENTS COME TO VISIT AND WE HOLD REGULAR SEMINARS FOR THEM TOO. IN 2018 WE DEALT WITH OVER 15,000 SUPPORT REQUESTS! THE KETTLE’S ALWAYS ON AND WE HAVE BISCUITS ON TAP SO POP IN AND SEE US. IN MAY 2018 JAMES AND MARK RAN 320km TO RAISE AWARENESS FOR MIND MENTAL HEALTH CHARITY. WE ACHIEVED AN AVERAGE RESPONSE TIME OF JUST 11 MINUTES AND AMAZING RESOLOUTION TIMES OF 24 MINUTES! #17 DESPITE A VARIETY OF DIFFERENT MUSIC TASTES, WE’VE PROVEN THAT THE TEAM CLOSE MORE TICKETS WHEN LISTENING TO MAGIC RADIO! #16 #20 #18 #19 WE BELIEVE THE BIGGEST CHANGE OF IN THE NEXT 20 YEARS WILL BE THE SHIFT FROM OFFICE-BASED TEAMS TO REMOTE WORKING. 2016 WAS THE FIRST YEAR WE SOLD MORE LAPTOPS THAN DESKTOPS, A TREND THAT HAS CONTINUED EVER SINCE. THE BIGGEST CHANGE WE’VE SEEN OVER THE PAST 20 YEARS HAS BEEN THE INTRODUCTION OF ALWAYS- CONNECTED BROADBAND INTERNET. A NUMBER OF OUR CLIENTS ALREADY OPERATE WITHOUT A CENTRAL OFFICE DESPIRT HAVING LARGE TEAMS.