TECHNOLOGY
Do you know what information lurks in your business files?
With ever increasing legislation: DPA, Freedom of Information, Environmental Information’ s Regulation, Historical Manuscripts Commission Warrant and of course the impending GDPR to name but a few ….
How can you be sure you will be able to access that all important information when you need it? PowerRetrieve has the answer, an information retrieval system designed to handle your paper and electronic documents. Full content indexing across all your business documents, gives you quick and easy access to your critical business data without the overhead of resorting and re-indexing.
Infocap, the developers of PowerRetrieve have been working in the document retrieval industry for 19 years. With customers spanning from law enforcement to manufacturing across the UK, PowerRetrieve is helping organisations to comply with freedom of information legislation, combat fraud by uncovering information and evidence, buried deep within business documents, no matter the format.
PowerRetrieve is the easy way to capture, store and search through all of your business documents. With versions available to run in-house or in the cloud, why not take up our offer of a free, no-obligation trial, and see how PowerRetrieve could help protect your business?
SuperPowered Retrieval
PowerRetrieve is the ultimate software tool for the search and retrieval of critical business information.
Internet style search across all your electronic and paper files
“ We could scan in and retrieve any document, using anything on that document and be 100 % confident, that if PowerRetrieve couldn’ t find it, it wasn’ t there.”
Neil Tilbrook, IT Manager at Hillfoot Multimetals
W: www. powerretrieve. solutions E: campagin @ infocap. co. uk T: 01793 840838
Call today for a free trial- quote TBE1701’
Raving Fans!
Satisfied customers just aren’ t good enough- we want our customers to be Raving Fans – and the secret is, regular, wellplanned, customer engagement!
By Karen Thurley, director Red Customer Engagement Centre
I saw a poster in a shop recently that said‘ If you’ re happy, please tell others. If you’ re unhappy, please tell us!’
As a small business, the team at RED recognise that the only way we can ensure we get it right is for our clients to tell us when we get it wrong! We embrace this type of feedback- it’ s what helps us retain our position as one of the best Customer Engagement Centres in the country.
You don’ t know what you don’ t know There is a plethora of technology out there that makes it easy for a customer to tell the world what they think – they utilise their‘ keyboard courage’ and can, potentially, do all manner of damage to your reputation, if they’ re unhappy with your service.
You don’ t know what you don’ t know, so getting to them first is the solution and nothing beats a good oldfashioned conversation. Unhappy customers just want to talk to a real person who appreciates the issue and offers a solution.
But I don’ t have the time! RED’ s Customer Engagement Centre can engage with your customers for you. You don’ t have the time, but we do. You can concentrate on delivering your product or service, while we get to understand what your customers are thinking. You can then use the feedback as part of your marketing:
• 98 % of our customers think we’ re great
• 2 % weren’ t happy but they are now we’ ve responded to their concerns
Why bother? It’ s known that most customers would rather stay with a trusted supplier.
It’ s also known that the silence of the silent majority doesn’ t mean they’ re happy.
A supplier who seeks their customers’ opinions, listens to their problems and reacts positively to less than stellar feedback, puts themselves ahead of their competitors. What’ s more, RED’ s Customer Engagement Programme can bring about:
• Increased Customer Retention
• Increased Sales and Referrals
• Improved Service Levels
• Incredible content for Case Studies, Social Media, Blogs, e-mail Marketing and Networking
And we can help you make the most of utilising the feedback we gather. It can be added to your website, with your comments, be regularly refreshed and will give visitors a really positive overview of your organisation.
For more information call 01793 862000.
For more info: www. redvirtualoffice. biz
@ REDvirtualPAs
24 THE BUSINESS EXCHANGE 2017