The Business Exchange Bath & Somerset Issue 13: Autumn 2019 | Page 27

#3
SYSTEMAGIC FIRST BECAME A
MICROSOFT PARTNER IN 2002,
BECAME SILVER PARTNERS IN 2008
AND ARE SET TO BECOME GOLD THIS YEAR.
#1
OUR TWO LONGEST CLIENTS ARE
INTERNATIONAL TUG AND OSV AND AJS
CHAUFFERING, BOTH HAVE BEEN WORKING
WITH US FOR 20 YEARS!
#2 #4
IN 2018 WE WON
SME OF THE YEAR
AT THE SOUTH
WEST BUSINESS
AWARDS. OUR MD AND OWNER, JAMES JOINED THE
BUSINESS AS A TECHIE IN 2002. HE BECAME
MD IN 2010 WHEN HE TOOK OVER THE
BUSINESS AND WE’VE HAD LOTS OF SUCCESS
SINCE!
#7
THE AVERAGE AGE OF OUR TEAM IS 29. OUR
YOUNGEST MEMBER WASN’T EVEN BORN
WHEN WE STARTED WORKING WITH OUR
FIRST CLIENTS!
#5
#8
WE SOLD OUR FIRST
VOIP SYSTEM IN 2012.
OUR FIRST APPRENTICESHIP ROLE WAS
IN 2006. SINCE THEN WE’VE TRAINED 12
APPRENTICES AND WON 3 AWARDS FOR OUR
COMMITMENT TO THE SCHEME.
#6
WE INSTALLED OUR FIRST
BROADBAND CONNECTION FOR A
CLIENT WAY BACK IN 2004 AT THE
DIZZY SPEED OF 512kb/s (0.5Mbps).
#12
#10
#9
WE USED TO BE A WEB
COMPANY. AFTER
BUILDING 100’s OF
WEBSITES WE SOLD
OUR WEB BUSINESS
IN 2011.
OUR FAVOURITE PIECE OF SOFTWARE
IS MICROSOFT TEAMS.
OUR CHAIRMAN, MARTIN OWNED A GIFTWARE
BUSINESS SUPPLYING TO THE BIGGEST GIFT
COMPANIES IN THE UK.
WE USE IT FOR:
•
TEAM COLLABORATION
•
FILE SHARING
•
VIDEO CONFERENCING
•
VOICE CALLS
(THINK CHEESY POEMS IN PHOTO FRAMES!)
#11
WE SET UP OUR FIRST OFFICE 365 CUSTOMER
IN 2012 AND SINCE THEN HAVE MIGRATED
OVER 350 BUSINESS TO THE PLATFORM!
#13
WE HAVE CLIENTS AS FAR NORTH
AS LEEDS, AS FAR SOUTH AS
CORNWALL, FURTHER AFIELD ON
THE SHORES OF LAKE COMO IN
ITALY AND EVEN ALL THE WAY IN
CHINA!
#14
WE’VE BEEN BASED IN BRADFORD-
ON-AVON SINCE 2017.
#15
WE LOVE HAVING CLIENTS COME
TO VISIT AND WE HOLD REGULAR
SEMINARS FOR THEM TOO.
IN 2018 WE DEALT WITH OVER 15,000
SUPPORT REQUESTS!
THE KETTLE’S ALWAYS ON AND WE
HAVE BISCUITS ON TAP SO POP IN
AND SEE US.
IN MAY 2018 JAMES AND
MARK RAN 320km TO RAISE
AWARENESS FOR MIND
MENTAL HEALTH CHARITY.
WE ACHIEVED AN AVERAGE
RESPONSE TIME OF JUST
11 MINUTES AND AMAZING
RESOLOUTION TIMES OF 24 MINUTES!
#17
DESPITE A VARIETY OF DIFFERENT
MUSIC TASTES, WE’VE PROVEN THAT
THE TEAM CLOSE MORE TICKETS
WHEN LISTENING TO MAGIC RADIO!
#16
#20
#18 #19 WE BELIEVE THE BIGGEST CHANGE
OF IN THE NEXT 20 YEARS WILL BE
THE SHIFT FROM OFFICE-BASED
TEAMS TO REMOTE WORKING.
2016 WAS THE FIRST YEAR WE
SOLD MORE LAPTOPS THAN
DESKTOPS, A TREND THAT HAS
CONTINUED EVER SINCE. THE BIGGEST CHANGE WE’VE SEEN
OVER THE PAST 20 YEARS HAS BEEN
THE INTRODUCTION OF ALWAYS-
CONNECTED BROADBAND INTERNET. A NUMBER OF OUR CLIENTS
ALREADY OPERATE WITHOUT A
CENTRAL OFFICE DESPIRT HAVING
LARGE TEAMS.