The Business APAC Cloud Disruptors of 2019 Final File_Cloud | Page 27

BFSIs, NBFCs, Depositories, SMBs,
and large enterprises. Moreover, it has
been engineered on the Big Data
architecture that automates real-time
threat detection and remediation on a
single platform. This platform offers
remarkable features like asset
discovery, vulnerability assessment,
intrusion detection, behavioural
monitoring, SIEM, and log
management. Presently, NetDataVault
is striving to popularise its latest and
comprehensive SOC as a Service,
AiCyberWatch. It will further help the
company to expand its offerings’
capabilities and footprint of its cloud
services.
Founder’s Customer-Focused
Strategy
The Founder and Chairman of
NetDataVault, Pradyumn Jain
believes that his team needs to
recognize the actual situation of the
industry and build suitable
competences to know what they can do
for their customers. Frequent customer
interaction is the simplest way to build
a strategy that benefits the Company.
Pradyumn’s team at NetDataVault
therefore works closely with their
customers to understand their actual
requirements. Accordingly, they
analyze their expectations and add new
improvements to NDV’s offerings.
This practice also enables them to pre-
empt the future needs of customers and
align their technology road map with
customer expectations.
Pradyumn established NDV as a
subsidiary of NGBPS Ltd. with the
mission to expand its footprint in
Cloud and Data Center services.
Currently his company is helping
clients leverage Cloud Solutions (IaaS,
Security Operations Centre) which
ensure compliance, and save time&
money.
businessapac.com
Pradyumn Jain | Founder & Chairman
“Service First” Philosophy with24/7
Support
Most companies, even the large ones,
tend to overlook customer support,
which often hampers a company’s
reputation. Even though, it requires
extra resources, time, and money, good
customer service often leads to better
customer satisfaction. Knowing that,
NetDataVault provides its
customers24/7, 365 days, access to real
support staff over the phone. Unlike
emails or chatbots, the support at
27
NetDataVault is quicker. The company
calls this uncompromised support as
“Service First” Philosophy. Further, it
offers the highest security for the
customer’s data that conform to the
requirements of ISO 27001.
Additionally, in terms of pricing, NDV
doesn’t surprise users with any hidden
costs. Instead, it provides transparent
pricing and customers know what they
will have to pay.
April 2019