The Business APAC Cloud Disruptors of 2019 Final File_Cloud | Page 19

Listening to Voice of Customers to
Serve Better
To form a rigid business strategy, it is
momentous to know the need of
markets and get updated accordingly.
For leaders, it is very important to
attend the customer along with
analysts, cloud providers, and other
impacts to understand the market. It is
essential to know the failures as well as
successes along with other concerns
regarding cloud to understand the need
of the customer. To strengthen its
strategies, Centilytics has a dedicated
customer adoption team that
emphasises on interacting with
customers and the industry to discover
new ways to fulfil customer needs.
Achievements Encourage to Go
Further
The greatest success for any
organization is its rapid growth and in
the case of Centilytics, in just two
years from its inception, it is a team of
30 members, helping over 70 medium
and large organisations. Last year, the
cloud billing it managed for customers
has grown by over 15 times and with
all high-class services, the company is
moving towards becoming a one-stop
solution for businesses to manage their
entire multi-cloud infrastructure.
Moreover, the firm envisions becoming
a universal layer on top of any hybrid
cloud, serving customers in making
decisions like where to deploy, how to
deploy, and then help them manage the
same deployment.
In 2019, Centilytics intends to
introduce Google as a capability in
their platform. Since its main goal is
customer satisfaction, Centilytic’s team
is also working on an idea of building
deep integration capabilities with
numerous SaaS offerings, which will
allow customers to get real-time
businessapac.com
Shruti Agnihotri | Chief Product Officer
monitoring, service request
management, and provisioning
capabilities through their console using
preferred solution.
CPO Maintaining Quality of
Customer Experience
Leaders play the most important role in
the growth of an organization; their
vision is what makes the difference.
Shruti Agnihotri, the Chief Product
Officer of Centilytics, leads the
product management team and is
19
responsible for product development.
Additionally, she is also ensures the
quality of customer experience.
Further, the dynamic leader has
experience in product planning &
expansion, operations, relationship
management, and logistic co-
ordination. With such an experience,
Shruti brings great enthusiasm and
energy to her team and focuses on
maintaining customer relations and
value creation.
April 2019