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CONTENTS
Jim Canfield 7 Strategies To Take Your Business To The Next Level ....... 2
Letter From Kevin Dennison .............................................................. 4 New Products At NTI .............................................................................. 5 Accidental Diminisher ............................................................................ 6
Extending Local Reach NTI Partners With Wales-Darby ....................................................... 8
Three Customer Service Skills Your Employees Need To Create Customer Loyalty .................................................................. 10
An NTI Success Story High River Colony Chicken Barn ...................................................... 12
Pre-Suasion Selling Into The Ideal Moment .......................................................... 14
PUBLISHER Carle Publishing Inc .
MANAGING EDITOR Erika MacLeod
GRAPHIC DESIGN Carmen M c Kay
CONTENT COORDINATOR
Stacey Cowperthwaite
CONTRIBUTORS Jim Canfield Jason Thompson Liz Wiseman Steve Wieland Michel Falcon John McArthur Dr . Robert Cialdini
ADVERTISING Raffaele Contino
PHOTOGRAPHY All images are sourced from Carle Publishing Inc . or iStock . com unless otherwise identified .
Hello and welcome to the first issue of The Boiler Expert .
I am extremely excited to have an additional medium through which we can share our knowledge with you . Not only do I feel like it is our duty to do so as industry leaders , but I also feel that this form of communication will deepen our bond with both new and existing clients . To that end , I hope you enjoy it . In this first issue , we are covering a number of topics that we are very excited about :
• Firstly , we have a product outline for the FTV Series , the newest addition to our product line . We believe this product is an important element towards fulfilling our vision to bring the most innovative and efficient technologies to market .
• Next up is a thorough outline of one of our newest representatives in the United States , Wales-Darby , who will help us to improve field support and training in New Jersey and New York City .
• Finally , we have included a case study — complete with contractor and client feedback — for an FTG series commercial boiler project we worked on . Our goal is to strengthen communication with you . In an effort to do that , I want to make it clear that we see communication as a two-way street . Just as we love to provide you with information , we love to have your feedback as well . We welcome any thoughts , suggestions , or topics you ’ d like to see covered in future issues . Drop me a line at kdennison @ ntiboilers . com to offer your comments !
Enjoy !
The Boiler Expert is published by Carle Publishing Inc . All content , copyright © 2018 , Carle Publishing Inc . All rights reserved .
This publication may not be reproduced , all or in part , without written consent from the publisher . Every effort has been made to ensure the accuracy of all content in this publication , however , the publisher nor NTI Boilers will be held responsible for omissions or errors .
Articles , reports and information contained herein reflect the views of the individuals who wrote or prepared them and do not necessarily represent the position of the publisher or NTI Boilers . The material herein is intended for educational and informational purposes only . Nothing herein is to be considered the rendering of security advice for specific cases or circumstances . Communication of any legal information contained herein does not constitute an attorney-client relationship , nor convey legal advice or recommendation of any kind . Do not rely on information contained herein to replace consultation with qualified industry leaders or other professionals in your jurisdiction .
Please address all editorial and advertising inquiries to Carle Publishing Inc ., Email : erika @ carlepublishing . com .
Carle Publishing Inc . is not held responsible for the loss , damage or any other injury to unsolicited material ( including but not limited to manuscripts , artwork , photographs and advertisements ). Unsolicited material must be included with a self-addressed , overnight-delivery return envelope , postage prepaid .
Carle Publishing Inc . and NTI Boilers will not give or rent your name , mailing address , or other contact information to third parties . Subscriptions are complimentary for qualified individuals .
CARLE PUBLISHING Phone : ( 877 ) 719-8919 Fax : ( 866 ) 609-5674 Website : CarlePublishing . com
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Kevin Dennison President CEO – NTI Boilers Inc .
Join the pros ! Participate in a training session today !
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