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What makes Kronos AV stand out from other retailers ?
“ For me , I think it is the personal touch . As I mentioned above , I didn ’ t want any customer to feel they were wrong because I didn ’ t personally agree . Music is subjective , and each person has their own preference . What we aim to do is listen to the customer and help them make the system of their dreams . We also appreciate that these systems are going into homes , so having the right aesthetic is also majorly important . That ’ s why we stock such a wide range of products from over 100 brands , and many of our brands also have the option to customise the products to suit your interior or preference ”
You have also just won two awards this year for your customer service , is that correct ?
“ Yes , we have been very lucky this year and been awarded BEST NATIONWIDE AUDIO RETAILER OF THE YEAR & also the BEST AV RETAILER in the South Prestige Awards . We have just a few days ago been nominated for the NORTHERN IRELAND ENTERPRISE AWARDS , so we are really happy with the service we are providing . It is a huge credit to the team for the work they put in , and it ’ s nice to have that recognition . We have always had the customers needs at the forefront of what we do . This is a passion for us , as well as a business and we want customers to have that experience that we have when we sit down to listen to music . Music is to be enjoyed and that ’ s what we want to help our customers achieve .’
So what does the future hold for Kronos AV ?
“ We hope to continue to expand , and offer more stores and opportunities for our customers . We have a 10 year plan and we only think we are scratching the surface . We have had some offers for purchasing the company but the timing wasn ’ t right , and Kronos AV is something very close to our hearts so it would need to be the right person taking over . At the moment that ’ s not in our thoughts , I have two sons here who are capable of taking over if needed , so the future for Kronos AV is looking very bright .
I would like to say a personal thank you to all of customers for their support over the years as without our customers we don ’ t have a business , and we hope to continue to build beautiful systems together .”
www . kronosav . com
ISSUE 61 2023 THE ART OF LUXURY