INTERVIEW
LLA: What traits do you value most in the employees of
Excellence VIP Services?
CB: The team must have the following necessary values:
- A flawless and elegant image.
- To know different foreign languages.
- Be punctual and orderly.
- Have their conversations with clients be clear and strict about
what we offer.
- Be sure and know exactly what is being proposed and
promised the clients to avoid misunderstandings.
- Be polite, know our working system very well, and have notions
about each service we offer.
- To listen and to note very carefully the requirements of the
clients in order to fulfill their needs as they wish.
- Professionalism and perfectionism are very important in Concierge
services because mistakes cannot be admitted.
- Professionalism is seen when a client is satisfied with your services
and recommends you further.
LLA: Managing a company that saves other people’s time
requires a high degree of self-organization. How do you manage
to maintain a high pace of life?
CB: I can say that I control the pressure very well. From a quite
early age, tennis helped me a lot to mature, it is an individual sport
where you have to handle yourself on the field, to seek solutions at
any time, and make your own decisions. It helps you to have great
confidence in yourself in the future and rely heavily on your powers
when needed. The pressure becomes like a routine, and you don’t
feel it anymore. Also, there are different periods of the year, when it
is more demanding but with the experience over the years and now I
can manage very well the pace of my life.
118 The Art of Luxury Issue 44 2020