The Art of Luxury Issue 38 2019 | Page 84

BEAUTY & HEALTHCARE MANDEVILLE LONDON HELPING CLIENTS THROUGH WHAT CAN BE A VERY HARD TIME IN SOMEONES LIFE Mandeville have been making wigs for all types of hair loss for the past 50 years, so our specialist team fully understands the trauma that any type of hair loss can cause. We see clients coming to us from all over the world with various types of hair loss ranging from Alopecia, female pattern baldness and from the effects of chemotherapy, right through to scalp traumas caused by serious head injuries or burns. In fact one of our Director’s Jo, has had Alopecia herself for the last 25 years so has first hand experience of what our clients are going through. We are very proud of the caring service we offer and are here to help and advise all our clients with empathy though this very difficult time in their lives. Consultations in our private London studio are complimentary and we allow plenty of time to show and talk through the different options available to solve their hair loss problem. We will also show examples of our work along with photos so they can get a real understanding of what we can do for them. We take time to listen to their concerns and answer any questions they may have so they can decide if they want to take things further and commission us to make them a wig. Q: With yourself, Robert, having such an established hairdressing background from working in some of London’s top hair salons with some very high end established brands and clientele such as Vogue, Every wig I design is unique, working collaboratively with the client, Julie Christie, David Bailey, Bruce Oldfield, and Patrick Lichfield. together we choose the perfect colour, density and degree of curl How have you implemented that experience when working with which are really important in producing a fabulous head of hair that Mandeville and how has that knowledge help you when creating looks completely natural. some of the amazing work that you do at Mandeville? Q: Obviously at Mandeville having such personal service is key A: Right from the beginning of my career in hairdressing I always to some of the success that Mandeville has received, but how surrounded myself with excellence. Working on the London collections important is it to have such an amazing service supported by a is where I was allowed to be my most creative and have continued to truly outstanding bespoke product that was developed by Master do so with Mandeville. When I was first asked to cut a Mandeville wig Wigmakers John and Judy Clifton. worth thousands of pounds for a client, because of my background it didn’t faze me as I was used to working under pressure. Dealing with A: The fact that Mandeville has been at the forefront of the wig clients with hair loss takes a different mind-set to someone who had making industry for the last 50 years speaks for itself as our service up until then spent their career working with people with hair. Whilst and product really is non comparable. We have clients who have been working with Mandeville’s clients I saw first hand how devastating coming to us for over 45 years and have become like family saying they losing your hair can be and being part of the team that was really don’t know what they would do without us. Client satisfaction is so striving to help clients put their hair loss to the back of mind was very important to us and we are proud of the service we offer. rewarding. This made me decide to give my time to people that really needed my hairdressing skills. 84 The Art of Luxury Issue 38 2019 www.mandevillelondon.com