FORBES TRAVEL GUIDE LAUNCHES STAR
COACH, NEW HOSPITALITY TRAINING APP
USING INNOVATIVE VOICE ANALYSIS TO
HELP IMPROVE GUEST EXPERIENCE
Forbes Travel Guide, the global authority on
luxury hospitality, has launched Star Coach,
a mobile application for Android and iOS
providing a behavioral simulator that helps
hospitality staff enhance their interpersonal skills
to improve the guest service and experience.
Utilizing proprietary and proven voice analysis
technology, the smartphone and tablet-based
training tool analyzes interactions with virtual
guests to determine the service provider’s
emotional effectiveness, mindset and confidence.
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The Art of Luxury
Issue 32 2018