TECHNICAL TALK
Protection focus on vulnerability As you know , the issue of working with clients with vulnerable characteristics is relevant across all business areas . In this exclusive webinar , SimplyBiz Head of Protection Services , Emma Vaughan , talked to Jamie Page and Jack Southcott of The Exeter about ways in which the protection sector is working to support advisers dealing with vulnerable clients . The Exeter was the first insurer to adopt the Financial Vulnerability Taskforce ’ s Charter , and Jamie and Jack discuss why this was such an important move for them , their research into how the market operates for vulnerable clients , and practical examples of how advisers can sharpen up their processes .
Vulnerability : Changing perceptions If ever there was a time to focus on how we improve the experience and outcomes for the most vulnerable , surely it ’ s now . The FCA has highlighted the importance of doing the right thing for vulnerable customers and deeply embedding this into firms . Martin Lines and
Karl Stedman of Just as , what can we learn from recent experience ? And what is the regulator ’ s latest thinking in this area ?
Vulnerability : Award winning ideas The FCA ’ s finalised guidance on consumer vulnerability , published in 2021 , sets out some key principles for designing a service for clients in vulnerable circumstances . But how do you apply these in reality ? In this new webinar , two category winners in the recent Just Group Vulnerable Customer Awards discuss their ideas on how to turn guidance into better outcomes for vulnerable customers . Kathryn Knowles of Cura Financial Services and Stuart Wilson from Air Group share their thoughts about vulnerability challenges and some of the award-winning initiatives they ’ ve put in place .
A practical guide to identifying vulnerability in equity release customers This webinar was led by Tim Farmer , Clinical Director and Co Founder at Comentis , and Richard Merrett , Head of Strategic Development , SimplyBiz Mortgages , who focused exclusively on the challenges faced by equity release advisers in identifying and supporting vulnerable customers . With the regulator ’ s spotlight firmly on vulnerable clients , it has never been more important to be able to identify all clients who may be deemed as vulnerable . However , it is no longer enough to class all equity release borrowers as vulnerable due to their age , with many older borrowers experiencing a number of interlinked vulnerabilities . The webinar will provide practical guidance and tips to help you understand the full range of vulnerabilities experienced by equity release borrowers .
Don ’ t forget - You can access all of the ‘ Vulnerable Clients Week ’ material outlined here , and our existing resources , through our Vulnerability Hub , in the ‘ Compliance ’ area of the site .
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