TECHNICAL TALK
REQUIRING YOUR STAFF TO UNDERTAKE ONLINE TRAINING AROUND THE FAIR TREATMENT OF VULNERABLE CLIENTS IS AN EXCELLENT WAY FOR SENIOR MANAGERS TO DEMONSTRATE THEY HAVE TAKEN REASONABLE STEPS TO EMBED IT INTO YOUR FIRM ’ S POLICIES AND CULTURE .
In addition to your ‘ core ’ compliance visits , we also offer additional chargeable and focussed days based on your business needs and requirements . Find out more in the ‘ Regulatory Consultancy ’ area of the website .
Training , Competence and Certification Service Firm principals will be only too familiar with their requirements under the Financial Conduct Training Competence and Certification Service ( TC & CS ) , namely ‘ to assess the competence of each of your advisers on an ongoing basis , to ensure appropriate training is provided and to keep relevant records of anything that relates to the firm complying with TC & CS ’. This obligation , while understandable , can be time-consuming . With our Training Competence and Certification Service , you can ensure you are not only meeting the FCA ’ s requirements , but also remove the burden of time that this places on you , leaving you free to spend more time with your clients . We can work with you to prepare a training , competence and certification scheme that fits with both your business and your regulatory requirements . As part of the service , we support you in the following areas :
• File reviews
• Skills observation
• Knowledge testing
• Review of CPD
• 1 to 1 meetings
• Training needs analysis
• Development plans
• KPI collation , analysis and review
• Annual credit checks
• Annual certification
To find out more , visit the ‘ Training , Competence and Certification Service ’ area of the website , in the ‘ Compliance ’ menu .
File Review Service This service will give you the comfort of knowing your files are being reviewed by qualified individuals , dedicated to delivering a quality service . The team will report back to you with appropriate feedback and information , allowing you to manage your advisers , and ensure you are treating your customers fairly . Each file review is an analysis of the file , post-sale , and typically includes the following documents :
• Disclosure documents
• Fact-find documents
• Research for provider and funds
• Client-specific illustrations
• Suitability report
• Proposals / applications
• Proof of income ( mortgage only )
• Ceding scheme information and projections
• Existing investment details , if being surrendered
We also have a specialist division of the file review team which focusses solely on defined benefit transfers and defined benefit to flexi-access drawdown transfers . Following the completion of a review , we will provide you with a file review report with comments and suggestions , and we will grade the file and suggest any potential action .
To find out more , visit the ‘ File Review Service ’ area of the website , in the ‘ Compliance ’ menu .
Of course , we ’ ll be keeping you up to date with regulatory and policy change and enhancements to our core and additional compliance services on a regular basis , through an array of media . In addition to updates to the site and our bulletins and newsletters , you can also catch me , and other members of the compliance team , at our events – including our compliancededicated clinics .
You can also speak to the helpdesk at any time on 01484 439120 , or at compliance @ simplybiz . co . uk
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