The 20 Most Disruptive Healthcare Solution providers The 20 Most Disruptive Healthcare Solution Provide | Page 23

MOST
DISRUPTIVE
HEALTHCARE SOLUTION PROVIDERS 2018
serial entrepreneur, having built multiple successful
enterprises, incorporating an emphasis on making
measurable societal changes in each venture. as social skills groups and counseling. The company
provides a holistic customized program suited for every
individual.
Rob married his college mate, Ami, and together they built
the Hope Out Loud Foundation, an international nonprofit
that helps communities around the world. Rob is known to
coach from a principle of having “faith over fear” and he
believes that “character” is the most important to hire for. From certifying its therapists with RBT credentials to
responding to the patients’referrals in less than 2 hours and
retaining more than 99% of the clients, BHW strongly
believes in delivering premium services. This is its biggest
achievement and a testament to all its employees that
deliver on this commitment, day in and day out. The
company has graduated over 70% of its clients within two
years and has a 0% client relapse rate.
BHW’s Prudent Approach
BHW’s approach to treatment is naturalistic, using
everyday family routines to foster generalization of skills
and to promote independence right from the start. This
approach is rooted in Applied Behavior Analysis (ABA)
with emphasis on individualized programs, focusing on
each person’s strengths and challenges. Its programs focus
on increasing each client’s motivation to learn, making each
session both fun and functional. It also considers all
scientifically proven methods when tailoring each program
to fit the unique needs of each client. The company’s
treatment approach in each of BHW’s programs shares the
common goal of teaching individuals the tools necessary to
obtain a better quality of life and to lead a more
independent life. Total Quality Management (TQM) is a philosophy and set
of guiding principles that BHW adopts to focus on
continuously improving the organization, its procedures,
and the services that it provides the clients. TQM focuses
on the needs of the client and on improving the quality of
work and providing a finished product. It promotes
continuous monitoring and improvement of company
procedures in order to reduce inefficient or wasteful
practices. It also involves the entire organization in the
improvement of quality and also empowers employees at all
levels.
Patients’ Journey with BHW The Three C’s of Work Environment
When with BHW, patients get more than a clinical team at
their front door. They also get an administrative team to
support them, behind the scenes, every step of the way.
BHW has a friendly and smart team at the back office,
along with a caring and knowledgeable clinical team to
work with patients using the best and the latest in clinical
research. To keep everything together, the company has a
user-friendly and robust proprietary technology platform
that captures every BHW program to make what it does
simply a cut above the rest. It has been servicing across
multiple regions with one united team with a consolidated
approach and one voice. Collaboration: BHW prides itself on maintaining a fun,
open-door working environment where collaboration is the
cornerstone of its success.
Continuously Improving with TQM
Cause-driven: BHW and its employees embrace that there
is more to a career than a title. What they do actually
matters to them.
Celebration: Members of BHW, aka “BHWers”, support
one another through celebrating their clients’ successes.
The employees are encouraged to stop by the main office to
enjoy the staff lounge, take a break, and indulge in posting
on or reading the client success board.
Services and Accomplishments
BHW is a one-stop shop for premium autism service
delivery. It offers ABA therapy for the entire life span,
diagnostic clinics, speech and occupational therapy as well
21 |November 2018 |
Speaking about the future, Rob asserts, “We would like to
serve as many families in need as we are able to, while
maintaining high quality service delivery for each family.”