The 10 Most Innovative Companies Bringing AI to Healthcare The 10 Most Innovative Companies Bringing AI to He | Page 22

· Northwell Health (Northwell), New York’s largest healthcare provider, implemented Conversa-powered Northwell
Health Chats to provide personalized, automated patient conversation experiences to discharged patients. Northwell
reported that 70% of enrolled patients engage with the platform, with an 85% conversation completion rate, and
98% of the patients stated that Northwell Health Chats were helpful in managing their care. “Conversa is enabling
Northwell to use innovative, scalable technology to improve care coordination, patient satisfaction, and ongoing
patient relationship management resulting in the improved well-being of our customers while also reducing costs.”
—Joe Schulman, Northwell Health Solution
· Centura Health – Penrose St. Francis Health Services (Penrose), a Colorado Springs-based acute care facility with
24,000 admissions per year, reported that 50% of patients using the Conversa platform experienced improvement.
With 70% of participants reporting that the conversations helped them become healthier.
A Matchlessness Platform to Ease Customer Service
“
Conversa’s branching logic and structured data make an easy-to-use client interface. The
company captures actionable data through AI-powered chats that are sophisticated,
empathetic, and easy-to-use. The platform uniquely employs a proven motivational
psychology methodology, i.e., self-determination theory, alongside superior PGHD
integration to provide personalized conversational experiences that spur patient
engagement. It helps physicians communicate and engage with their patients
between visits through structured ‘digital checkups’ in order to improve health
outcomes and patient satisfaction.
Better
Conversation.
Better Care
”
Conversa’s dual commitment to simplicity and flexibility leads to enhanced
PHM and high engagement. Aside from data reported by its systems, user-
friendly consumerization is becoming ubiquitous in all consumer-oriented
markets. Conversa’s personalized, automated conversations provide a helpful,
timely, and discreet method to deliver the right educational materials, and
continue the doctor-patient relationship with less resource.
AI-revolutionizing the Healthcare Vertical
The adoption of AI and Machine Learning to augment clinical intelligence and scale will
continue to push healthcare system towards the quadruple aim. Unprecedented patient access to
timely and personal care information will lead to healthier patients, and at the same time make for a better provider
experience in delivering the right care to the right patient, all at lower cost.
Specifically, automated solutions leverage continuous patient feedback to enhance healthcare accessibility, efficacy,
and affordability through early intervention and risk reduction. Unlike traditional patient engagement approaches,
such as surveys and educational seminars, automated digital solutions, improve treatment adherence through
reminders and monitoring.
Healthcare will see massive adoption of technology like Conversa to maximize population health management, while
reducing burden in the care management for clinical teams. Patient outcomes will improve, the cost of care will
decrease for hospitals, and the experience for all will be smoother than ever before.
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DECEMBER 2018