The 10 Leading Patient Engagement Solution Providers in 2018 Leading Patient Engagement small | Page 33

LEADING
1 10
PATIENT
ENGAGEMENT
EN
The
“
Santovia is the only
integrated solution that
allows providers
to deliver quality video and
written education al materials,
offering the added advantage
for providers to assign their own
customized content
to patients
and accurate feedback about patient care and how
conditions are progressing.
Words of Happy Clientele
“Evidence shows that informed patients make more cost-
effective decisions.” says Fiona. The company works with
providers, employers, and insurers to reduce healthcare
costs and increase profitability.
Dr. Donald Rice, M.D, stated that when the clinic switched
from their old vendor to Santovia, the staff noticed
immediate improvements. “We had searched for a new
provider for many years, so it was nice to see a proactive
company like Santovia step up and address all of our
concerns.” Feedback from both staff and patients has been
very positive reaffirming they made the correct choice in
partnering with Santovia. According to Dr. Rice, “The user
interface window was incredibly well designed. The
Santovia portal seamlessly ties into the Urgent Care
Clinic’s medical record system making it easy to remain
paperless. It pulls the proper handout and documents the
delivery to the patient. We had used third party educational
providers and by far, Santovia is far superior. They clearly
‘get us’ and our needs.”
Astute Leadership
Before moving to the U.S., Santovia’s CEO, Fiona Calnan
successfully created a built a network of hospitals in the UK
that delivered the best patient outcomes for orthopedic
procedures in the country. Great clinical care was clearly an
important part of this achievement but helping patients to
Solution Providers 2018
fully understand what they need to do to recover effectively
was just as important an ingredient. Fiona’s pioneering use
of technology to help patients understand how to boost their
recovery was recognized by industry awards.
It’s those insights, both about the need for patients to be
fully engaged in their recovery and how to harness
technology to support learning, which inspired Calnan to
move to the US to bring those pioneering achievements to a
wider audience by working with Santovia’s founder, Dr
Ibrahim Eid.
The Uniqueness of Santovia
Santovia’s patient education platform provides an
unrivalled breadth and depth in both written and video
content. Santovia integrates surveys that give deep insights
into each patient’s experience of care and how their
treatment is progressing. Santovia is assessible directly
from the providers’ EMRs and content can be viewed
through patient portals, health apps and printed at the point
of care.
Santovia is the only solution that brings all these
approaches together in one package. The Santovis platform
aligns all healthcare participants towards a common goal: to
achieve the highest quality care in an efficient and cost-
contained environment.“Everybody wins. Patients, and
providers all benefit from Santovia. We listen and act on
their feedback.” asserts Fiona.
Speaking about the working close with customers, Fiona
says, “The team are all close to customers, spending
significant amount of time understanding their needs and
then translating that directly into new features and product
enhancements.”
Future of Santovia
Santovia has already established itself as the most
comprehensive patient engagement platform in the market,
“but this is just the tip of the iceberg” they say. Immediate
plans include rollout expansion of its teleconsult capability
to enable patients to access expert physicians on demand.
Other areas in development include expansion of its
cutting-edge physical therapy videos to cover even more
exercises to improve recovery at home.
It has already helped thousands of patients make better
decisions and aims to reach many more people by helping
employers create a healthier culture and support their
employees' health care choices.
December 2018
31