The 10 Leading Patient Engagement Solution Providers in 2018 Leading Patient Engagement small | Page 14

Richard Atkin, the CEO of Greenway. Atkin joined the
company in June 2018, bringing extensive executive
experience and a focus on process-driven management, as
well as a deep background in developing talent, team
building and organizational alignment.
Richard joined Vista Equity Partners in 2014 and has
worked with Vista portfolio companies DealerSocket,
EagleView, Finastra, Omnitracs, Solera, and STATS. Prior
to his role as an operating principal, Richard was the
President of Vista Consulting Group from 2014 to 2017,
where he helped the organization evolve and scale to
support the growth in the Vista portfolio. Before joining
Vista, Richard handled the prestigious posts of president
and chief executive officer of Sunquest from 2005 to 2014.
“At Greenway Health, we
put possibility into practice”
The success of Greenway’s patient engagement tools can be
best understood from the company’s client advocates:
“Today, patient engagement is huge, and Greenway’s
Patient Portal and Messaging helps us do that better. I
really like how Greenway Patient Messaging gets the right
information to the right patient, in the right manner, and
saves staff time in the process.” - Bethany Suggs, Systems
Coordinator, Family Medical Associates of Raleigh
“Not being at every appointment with my mother has
caused me worries. With the patient portal - when I can’t be
there - I still can help her manage her health and that’s
important to both of us.” – Nancy Brown, Practice
Administrator, The Veranda
In addition to its patient engagement tools, Greenway offers
electronic heath record and practice management solutions.
A Greenway EHR solution can be exclusively tailored to
the needs of each provider’s practice and their specialty,
allowing for user-focused simplicity to the front office,
clinic and back office.
Leading from Example: Empowering Employees with a
Healthy Workplace
An ace leader is one who fosters an environment of growth,
which ultimately results in greater success of a team and an
organization overall. A leader also provides knowledge and
motivation to its team members, encouraging them to strive
for their best in serving clients, fellow team members, and
stakeholders of an organization. One such strong leader is
Richard believes employees are the real assets of any
organization. As such, he promotes a healthy and conducive
work environment, and emphasizes a special focus on the
personal growth and professional development of each
individual. His goal is to provide his team with knowledge
and motivation, encouraging them to strive for their best
each and every day. Greenway does this by offering
ongoing training, educational sessions and additional
learning activities to foster collaboration among its team
members. This enables colleagues to continue to grow
throughout their career and ensures that award-winning
customer support can be achieved each day.
At Greenway, Atkin is known for his sheer dedication and
diligence to better serving customers, working endlessly to
help them achieve success. He considers his team to be
problem solvers, working each day to truly understand the
challenges Greenway customers face, from ever-changing
government regulations, deadlines, and security and
compliance requirements, to also maintaining profitability.
He encourages his team to take charge of all situations,
making decisions that are in the best interest of those who
matter most – Greenway customers.
Looking Ahead to a Prosperous Future
Greenway is committed to bringing continuous innovation
into its products and is very optimistic about its future
success. The company is currently developing a next-
generation platform that will help customers succeed amid
the constant industry change, in particular the movement
toward value-based care. The company’s state-of-the-art
next-gen platform will focus on workflows, documentation
and device integration. It will reimagine a healthcare
practice’s daily tasks from start to finish with a goal of
seamless performance.