The 10 Best Revenue Cycle Management Solution Providers 2018 Cycle Management Final File optimize | Page 31

Editor’s Choice
A
good clinical experience
followed by a bad billing
experience always leaves a
patient disappointed. Today, patients
are bearing more and more financial
responsibilities of their treatments and
are very interested to know when,
where, how they have to pay. With
health issues already being their major
problem, patients do not want to be
stressed about their medical bills. It is
necessary that the healthcare providers
focus a little more on ‘Patient Financial
Experience’. Every billing statement
that is sent to the clients can be used to
create a positive brand image on them.
It can be a leveraged to show
transparency, clarity, fidelity, and
flexibility of the firm.
The world is going digital and what
better than leveraging this to enhance
the patient’s billing experience?
Healthcare providers, today, have
several tools and methodologies at
hand to implement this. Some
traditional ways along with some
modern techniques can help an
organization strategize a perfect
financial experience for its customers.
Mentioned below are some tips for the
same.
Meet the Patients at their Door-Step
To stay in the race, it is very necessary
to go digital. Make available digital
payment tools for the patients, with
which they can pay their bills sitting in
the comforts of their home. In today’s
day, maximum population owns a
smartphone or a computer and has
access to the internet. It is beneficial
for the healthcare providers to
acknowledge this fact and provide
digital payment options to their
patients.
Educate the Patients
Once the patients are aware of their
financial responsibilities, their medical
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