by: Angel Tan
Medical Emergency code right away. At the
same time, Win Mar requested the control
room to call for ambulance and together with
the ERT team, assisted the guest while
waiting for the ambulance to arrive. Mr. Al
Murray also called the hotel and requested
our colleagues to take care of his friend,
telling them that he is on his way there.
“I made a right decision to come to Traders
Hotel when my blood pressure shot up last
night,” Mr. Darwish said when he presented
our colleagues with a big platter of
chocolate to show his appreciation for
saving his life.
On 21 March 2013, Mr. Maen Darwish, the
Assistant General Manager from Power Tech
Company suddenly realized that he was
having hypertension while driving. He tried
to call his friends for help but none was near
enough to be of any assistance.
“Go to Traders Hotel. They will be able to help
you.” Finally, his friend Mr. Al Murray, a
regular guest at the hotel advised him when
he found out that Mr. Darwish is actually
quite near to Traders Hotel, Dubai.
The ambulance arrived at hotel in 10 minutes
and after doing the necessary treatment, Mr.
Darwish was sent to the hospital. Win Mar
also updated Mr. Al Murray accordingly. The
next day, EOD Aung Than Soe made a call to
check on Mr. Darwish’s condition and was
happy to know that he had already
recovered. On the same day, Mr. Darwish
came back to the hotel with a big chocolate
platter to express his appreciation to our
colleagues.
Jaishan, Win Mar and Aung Than Soe not only
showed their care to our guests and
colleagues, but also those from outside the
hotel. They are putting our core value –
Helpfulness & Sincerity – into practice! Great
job!
Mr. Darwish immediately drove to Traders
Hotel and arrived at 10.05 pm. “I need
medical assistance, please help me,” he told
Jaishan, the security guard on duty. Jaishan
immediately informed Win Mar, the Guest
Service Manager on duty and she raised the
July 2013 | Majala | 19