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3. Process innovation A process innovation is the implementation of a new or significantly improved production process, distribution method, or supporting activity. • • • Process innovations must be new to your enterprise, but they do not need to be new to your market. The innovation could have been originally developed by your enterprise or by other enterprises. Exclude purely organisational innovations – these are covered in section 9. 3.1 During the three years 2008 to 2010, did your enterprise introduce: Yes No New or significantly improved methods of manufacturing or producing goods or services New or significantly improved logistics, delivery or distribution methods for your inputs, goods or services New or significantly improved supporting activities for your processes, such as maintenance systems or operations for purchasing, accounting, or computing If no to all options, go to section 4, otherwise: 3.2 Who developed these process innovations? Tick all that apply Your enterprise by itself Your enterprise together with other enterprises or institutions* Your enterprise by adapting or modifying processes originally developed by other enterprises or institutions* Other enterprises or institutions* *: Include independent enterprises plus other parts of your enterprise group (subsidiaries, sister enterprises, head office, etc). Institutions include universities, research institutes, non-profits, etc. 3.3 Were any of your process innovations introduced during the three years 2008 to 2010 new to your market? Yes No Do not know 4. Ongoing or abandoned innovation activities for process and product innovations Innovation activities include the acquisition of machinery, equipment, software, and licenses; engineering and development work, design, training, marketing and R&D when they are specifically undertaken to develop and/or implement a product or process innovation. Also include basic R&D as an innovation activity even when not related to a product and/or process innovation. 4.1 During the three years 2008 to 2010, did your enterprise have any innovation activities that did not result in a product or process innovation because the activities were: Yes No Abandoned or suspended before completion Still ongoing at the end of the 2010 If your enterprise had no product or process innovations or innovation activity during the three years 2008 to 2010 (no to all options in questions 2.1, 3.1, and 4.1), go to section 8. Otherwise, go to section 5