References
1
“Keep Sight of Your Vision,” op. cit.
2
Merchant, K., Van der Stede, W. Management Control Systems: Performance Measurement,
2
Evaluation and Incentives 3rd Edition. Pearson EducationSystems: Performance Measurement,
Merchant, K., Van der Stede, W. Management Control Limited: Harlow, 2012.
Evaluation and Incentives 3rd Edition. Pearson Education Limited: Harlow, 2012.
3
B. Taylor, R. Chait, and T. Holland, “The New Work of the Non-Profit Board,” Harvard Business Review, 74, no. 5 (September-October 1996), p. 36.
4
Denton, Frank, Associate Deputy Minister. Interview. 17 March 2014.
5
McCarter, J. (2012, March). Ornge Air Ambulance and Related Services. 17 March 2014
6
Merchant, K., Van der Stede, W. Management Control Systems: Performance Measurement,
Evaluation and Incentives 3rd Edition. Pearson Education Limited: Harlow, 2012.
7
Ibid.
8
Ibid.
9
Ibid.
10
The Balanced Scorecard Institute. Key Performance Indicator (KPI) and Performance Measurement Development. The Balances Scorecard Institute Strategy Group. 20 June 2014.
11
Ibid.
12
Expectancy theory = expectancy (will my effort lead to high performance?) * instrumentality
(will performance lead to outcomes?) * valence (do I find the outcomes desirable?)
13
Montana, Patrick J; Charnov, Bruce H, Management – 4th edition; (2008) – Barron's Educational Series, Inc. ISBN 978-0-7641-3931-4
12