A Great Place to Work
As a “Best Place to Work” company, we strive to continue to strengthen our Personal Lines staff to better
serve you and your customers.
CATHY KRUG joined Arbella in July 2011
JENNIFER NISCO joined Arbella in
as a customer service representative and
was promoted to the role of Personal
Lines underwriter assist in December
2013. In her new role, Cathy works with
underwriters to review new business,
renewals, and endorsements and respond
to agent inquiries. Cathy graduated from
Bridgewater State College in 2010
with a Bachelor of Arts in English and
a concentration in writing. Her highly
developed customer service skills and
attention to detail position Cathy well for
success in this new role.
November 2013 as a data analyst in
Personal Lines Product Management.
Her key responsibilities include underwriting,
profit, and growth opportunity analysis, as
well as identifying ways to improve the
current report-generating process Prior
to joining Arbella, Jennifer was a financial
analyst and cost manager at Zwicker
and Associates, PC, in Andover. She
received a Bachelor of Science in
nutrition from James Madison University
in 2008, and is currently an MBA
student at UMass Lowell.
I NTR O D U C I N G AR B E LLA’S S E RVI C E C E NTE R!
In February 2014, we launched the Arbella Service
Center, a team of licensed insurance professionals
dedicated to providing high-quality service and
consultative support to Arbella insureds on behalf
of their independent agent and in alignment with
the agency’s business objectives.
The possible benefits of partnering with the Arbella Service
Center include an increas e in sales, higher average premium,
greater account penetration, customer retention, improved
loss results, and increased operational capacity for agency
employees to focus on activities that drive profitable
growth. “The Service Center is a direct result of feedback
we received from our agency councils,” says Janet Corcoran,
COO of Arbella. “We listened to our agents’ concerns and
are proud to put this initiative in place to support them.”
Customers will interact with an Arbella Service Center
account specialist who will help them find the right coverage
at the right price, answer questions about their existing
policies, offer billing and payment solutions that meet
customers’ needs, and much more. “We are very excited to
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ARBELLA INSURANCE GROUP
The Arbella Service Center Team
partner with our independent agents to provide their Arbella
customers with premier and efficient service and attention,”
says Kim Kennedy, assistant vice president of Operations at
Arbella. “With increased hours of operation and expedited
services for Arbella customers, our Service Center is a
valuable extension of each independent agency’s team.”
To learn more about the Arbella Service Center, take a tour,
or find out how your agency can participate, please contact
Kim Kennedy at [email protected].