Choose the statement that better fits the given case
1 ) At the restaurant Mike complained with the waiter because there was something wrong with |
His pizza . The waiter politely replied : |
A . |
Sorry , there is nothing we can do about it ! |
B . |
We are sorry , but the food is alright . |
C . |
That ’ s unfortunate to hear , but nobody complained so far |
D . |
Sorry about that ! The pizzamaker was thinking about something else |
E . |
I do apologize for the inconvenience ! Would you like me to get you something else ? |
2 ) You bought a pair of headphones on a website , but you have to return them back twice because they both didn ’ t work . How would you complain about that in your email ?
A . B .
Your headphones are rubbish
I can ’ t believe you ’ ve sent me another pair of headphones that don ’ t work C . What a shame ! Give me back my money ! D .
I would be grateful if you could send me a full refund for the headphones and the cost of expenses .
3 ) A friend invites you to his / her thirty year old birthday ’ s party . When he / she calls you up you would reply :
A . B . C . D . E .
That sounds fantastic ! I ‘ d love to come I like to come I love to come It ’ s not really my thing I agree with you
4 ) Your eight year old son has taken his swimming classes for a couple of weeks . His instructor is asking him to swim the lenght of the pool , but he feels stuck . You know he is cautious and needs to be supported . In order to persuade him you would say :
A . B . C . D .
Come on , honey ! Try it out ! It ’ s not so hard as it looks It ’ s your own best interest to do what I suggest Don ’ t be silly ! It ’ s not difficult at all I ’ m sure you ’ ll be able to do it . Don ’ t let me down
E . Oh no !! Are you afraid or tired ? Do it !!
5 ) You are on a tour with a group of people in London . You want to get to the National Gallery but you need to ask for directions because there are no street signs . So You ‘ ll ask the traffic policeman :
A . where is the National Gallery ? B . Excuse me , Could you tell me the best way to get to the National Gallery , please ? C . Let me know where the national Gallery is ! You don ’ t care tourists at all D . I need to go to the National gallery but It ’ s impossible to visit this city E . Is there a way to get to The national Gallery ? we are wasting our time !