Although these areas extend beyond the scope of this book, they don’t extend beyond the
scope of your potential responsibilities as an HR professional. Let this book serve as a starting point for
your PHR exam prep, as well as for you continued growth and development as an HR professional.- pg.
95
Other outsourcing-related terms you should familiarize yourself with before taking the PHR
exam are the following:
o Request for proposal (RFP)- see Chap 2
o Third Party Vendor- pg. 97
Befor e taking the PHR exam, familiarize yourself with the various ways in which an HRIS can
support each of the various functional areas of HR.- pg. 98
Familiarize yourself with SWOT- what it stands for and what it consists of. Being able to conduct
an effective SWOT analysis is one particularly critical way in which we can serve as strategic
organizational partners, and thus it is likely to appear on the PHR exam.- pg. 102
In addition to being able to identify the areas that warrant external scanning, be prepared to
recognize and/or identify specific sources through which you could obtain information relative to each
of these categories of trends. –pg. 104
As you prepare for the PHR exam, familiarize yourself with terms and concepts relating to
organizational structures, including the following:
o Formalization, or formal authority
o Departmentalization (“departmentation”)
o Functional structure
o Division structure
o Matrix structure
o Chain of command
o Span of control
o Centralization
o Decentralization
o Simple structure organization model
o Bureaucratic organization model
o Virtual organization model
o Boundaryless organization model
o Mechanistic organizations
o Organic organizations
o Concentrated structures
-In addition to representing information that is likely to show up somewhere on the PHR
exam, this list also reflects information that you need to know and understand to be a
more effective HR professional.- pg. 109
Be familiar with how these techniques can be used to generate meaningful HR measurement
tools, standards, and metrics.
o Return on Investment (ROI)
o Cost- benefit analysis