Teledentistry - 2

SPECIAL FAX BULLETIN

March 2020

IMPORTANT UPDATE REGARDING TELEDENTISTRY

United Concordia is closely monitoring COVID-19 and its impact on the communities we serve . While the situation is constantly changing , one thing remains constant : our focus is on the health and well-being of our customers – members , dentists , employers , producers and partners – and our valued employees .

We have implemented processes and work models to ensure we continue to deliver uninterrupted service , including our employees beginning to work from home as of March 19 , 2020 .

To assist in keeping our network dentists , their office staff and our members safe , we will cover teledentistry services for the next 90 days . Evaluations should be conducted using video or photographs .

Please be sure all claims for these services are submitted as procedure code D0140 . Frequency limitations will be reviewed on a case by case basis .

United Concordia thanks you for your commitment to provide quality treatment to our members .

NOTICE OF CONFIDENTIALITY : This message is intended for the use of the person or entity to which it is addressed and may contain information that is privileged or confidential , the disclosure of which is governed by applicable law . If the reader of this message is not the intended recipient , or the employee or agent responsible to deliver it to the intended recipient , you are hereby notified that any dissemination , distribution or copying of this information is STRICTLY PROHIBITED . If you receive this message by error , please notify us immediately and destroy the related message .